Jilian Cramb
Livonia
Summary
Versatile administrative professional with experience in the construction industry, commercial real estate, loan servicing, and executive support. Over 20 years of administrative and Microsoft Suite experience. Known for an extreme attention to detail, speed, and the streamlining or elimination of processes/tasks in every role served. Whether by improving workflow operations or utilizing new software, skilled in compliance and quality operations, recognized for quickly learning new software, and the ability to self-manage duties and deadlines.
Overview
17
17
years of professional experience
Work History
Loan Servicing Specialist
Bernard Financial Group
Southfield
01.2022 - 11.2025
- Onboarded all new loans, ranging from $1 to $325 million.
- Created amortization schedules and welcome letters.
- Independently managed property and liability insurance compliance with loan documentation and lender requirements.
- Resolved any issues of non-compliance with the insurance agent, borrower, or lender.
- Managed customer inquiries regarding loan status and payment options.
- Maintained detailed records of all loan transactions and communications.
- Prevented any insurance issues during internal and external audits.
- Streamlined the auditing process of property and liability certificates, significantly reducing the necessary man-hours.
- Managed monthly invoicing of all cashiered loans.
- Monitored reserve account balances to prevent exceeding or falling below its CAP.
- Maintained accurate servicing documentation, digital, and physical filing systems.
- Conducted property inspections and completed hundreds of inspection reports for lenders. Diligently identifying any deferred maintenance.
- Scheduled property inspections, coordinating between borrowers and their property managers, our team, and the project's location.
- Updated loan information in the company's financial systems promptly.
Department Administrator
Roush Industries
Livonia
12.2015 - 04.2020
- Processed timecards, identified discrepancies and made payroll adjustments.
- Managed executive's expense reports, receipts and deadlines.
- Worked on the quality operation team and tracked quality metrics for the composite department.
- Managed work orders in PeopleSoft and maintained material certifications and applicable MSDS.
- Created and maintained department SharePoint sites; trained employees on workflows.
- Pulled and analyzed technical Cure Charts from autoclaves and ovens using JUMO.
- Oversaw inventory, purchasing, and departmental supplies including first aid for the department's office and shop employees.
- Coordinated department activities and schedules to ensure efficient operations.
- Identified inventory shortages of the shop's hardware and assisted in kitting roof flap hardware.
- Tracked and managed lot and batch #s of materials used within the shop.
- Maintained records and files using electronic document management systems.
- Implemented process improvements to enhance administrative efficiency and service delivery.
Gallery Planner
Calvin Klein Furniture
Southfield
10.2013 - 11.2014
- Designing furniture gallery layouts and furniture plans for new galleries.
- Drafting construction details and incorporating CKI branding standards.
- Producing final construction drawings for dealers.
- Reported to Calvin Klein, Inc. In New York for design approval.
- Supervisory skills ensured that all sales representatives submitted proper paperwork on time.
- Oversaw new dealer accounts, dealer records, and account statuses.
- Dealt with dealers and sales representatives from all over the globe.
- Designed galleries in North America, Asia, the Middle East, and Europe.
- Produced maps and diagrams for use in planning and implementation.
Administrative Assistant to the VP of Cell Production
A123 Systems
Livonia
08.2011 - 02.2012
- Coordinated national and international travel.
- Managed expenses, and documentation.
- Oversaw the schedule for the department and the booking of conference rooms and equipment.
- Managed scheduling and calendar coordination for the Vice President.
- Organized travel arrangements and itineraries for business trips.
- Maintained filing systems and ensured document organization for easy access.
- Supported departmental documentation and performed department administrative duties.
- Responded to inquiries from internal and external sources regarding Vice President's schedule.
- Performed quality assurance checks on documents prepared for VP's signature before submission.
- Acted as liaison between VP's office and other departments within an organization.
- Scheduled appointments with clients or other departments as requested by the Vice President.
- Provided administrative support to other members of senior management when necessary.
- Answered phone calls promptly while maintaining a professional demeanor at all times.
- Greeted and welcomed visitors, guests, and employees in a professional manner.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Designer
AM General
Livonia
09.2010 - 07.2011
- Worked on a team of over 100 people focusing on the modeling of tactical vehicles for the military.
- Drafted and edited CAD designs using Unigraphics (NX5).
- Corrections were carried out in CAD, as identified by the checking department.
- Converted JT files to TeamCenter Visualization for vehicle design projects.
- Utilized CAD software to develop accurate 3D models and technical drawings.
Estimating Assistant / AutoCAD Technician
Aristeo Construction
Livonia
09.2008 - 06.2010
- Processed bid documents, drawings, and specifications.
- Maintained subcontractor databases, managed their qualifications, and any MBE or WBE status.
- Created and managed FTP sites for subcontractors.
- Developed SharePoint sites for departments, and created templates to digitize many forms and processes. Significantly reducing the time spent on paperwork.
- Produced AutoCAD as-built drawing proposals, site maps, emergency plans, and internal drafting.
- Prepared quarterly and year-end reports for the estimating department.
- Gathered and analyzed all departments' man-hour data metrics, and created graphs for the monthly operational meetings.
- Participated in team meetings to discuss project timelines and requirements.
- Maintained records of all past estimates for future reference when preparing new estimates.
- Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
Education
Bachelor of Science - Interior Design
Eastern Michigan University
Ypsilanti, MI04.2008
Skills
- Administrative operations and office management
- Technical and regulatory documentation
- Loan servicing and commercial real estate (CRE)
- Insurance review and compliance
- Commercial property inspection and reporting
- Project coordination and construction support
- AutoCAD (2D/3D) and CAD drafting
- SharePoint development and workflow improvement
- PeopleSoft
- Microsoft Office
- Data accuracy, entry, and management
- Compliance management
- Process improvement
- Quality control measures
- Professionalism and integrity
- File management
- Documentation review
Accomplishments
- Published Artist (2015-2016); Featured in Women in Art 278 Magazine
- Undergraduate Symposium XXVII Presenter - Eastern Michigan University
- Elected Trustee, Clarenceville School Board (2008-2009) - Livonia Michigan
- Secretary, Livonia Youth Commission (2004-2006)
Timeline
Loan Servicing Specialist
Bernard Financial Group
01.2022 - 11.2025
Department Administrator
Roush Industries
12.2015 - 04.2020
Gallery Planner
Calvin Klein Furniture
10.2013 - 11.2014
Administrative Assistant to the VP of Cell Production
A123 Systems
08.2011 - 02.2012
Designer
AM General
09.2010 - 07.2011
Estimating Assistant / AutoCAD Technician
Aristeo Construction
09.2008 - 06.2010
Bachelor of Science - Interior Design
Eastern Michigan University