Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jilian Cunha

Fairhaven,MA

Summary

Experienced with providing personalized care in home health settings, ensuring client comfort and well-being. Utilizes strong interpersonal and communication skills to build trust and rapport with clients and their families. Knowledge of assisting with daily living activities, administering medications, and monitoring health status.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Private Duty Home Health Care Aide

N/A
05.2018 - Current
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
  • Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Optimized physical therapy outcomes by assisting patients with prescribed exercises under the guidance of a licensed therapist.
  • Reduced hospital readmissions by providing consistent, high-quality care and promptly addressing any signs of decline in the patient''s condition.
  • Managed household chores such as laundry, light cleaning, and grocery shopping to maintain a clean living environment for the patient.
  • Enhanced patient recovery by assisting with personal hygiene tasks, including bathing, grooming, and dressing.
  • Assisted patients with mobility challenges, utilizing proper transfer techniques and adaptive equipment when needed.
  • Maintained accurate records of patient health status, documenting any changes in condition or progress towards goals.
  • Collaborated with interdisciplinary team members to develop comprehensive care plans tailored to each patient''s unique needs.
  • Streamlined daily routines for patients by organizing medical supplies, ensuring easy access when needed.
  • Increased family satisfaction through regular updates on their loved one''s progress and involvement in decision-making processes.
  • Facilitated communication between patients and healthcare providers, effectively addressing concerns or questions.
  • Provided companionship to patients, engaging them in conversation and activities to promote mental wellbeing.
  • Contributed to positive healthcare outcomes by closely monitoring vital signs and reporting any abnormalities promptly.
  • Promoted patient safety by regularly assessing the home environment for hazards and implementing necessary changes.
  • Mitigated feelings of isolation for homebound patients by fostering strong connections and providing emotional support during difficult times.
  • Ensured medication adherence by administering prescribed medications according to schedule and monitoring for side effects.
  • Supported patients'' nutritional needs by planning, preparing, and serving healthy meals according to dietary restrictions or preferences.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Trained new staff members on best practices for home health care.
  • Researched and recommended community resources to meet clients' needs.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.

Patient Care Technician

Southcoast Hospital Group
06.2017 - 01.2019
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.
  • Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
  • Facilitated patient mobility and recovery with guided exercises and ambulation support.
  • Enhanced patient comfort by providing compassionate bedside care and support.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
  • Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
  • Fostered clean and hygienic environment, reducing risk of infections.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Delivered high-quality care to patients in hospital facility.

Dorm Supervisor

Riverview School
05.2017 - 05.2018
  • Coordinated security for program activities and supervised labor crews in various areas around facility.
  • Reduced conflict among residents by mediating disputes and enforcing behavioral expectations effectively.
  • Organized stress-relief events during exam periods to promote healthy coping mechanisms among residents under pressure.
  • Streamlined administrative processes for room assignments, check-ins, and check-outs, enhancing efficiency during peak periods.
  • Evaluated staff performance regularly, identifying areas of improvement for better service delivery to residents.
  • Maintained accurate records of incidents occurring within the dormitory premises, adhering to reporting protocols as needed.
  • Cultivated independence through planned but flexible program activities.
  • Developed strong relationships with residents, promoting positive interactions and fostering a sense of belonging within the dormitory community.
  • Oversaw and monitored activities of residents in recreation activities, dining and visitation areas.
  • Managed daily operations for efficient dormitory functioning, maintaining cleanliness, and ensuring a comfortable living environment.
  • Increased student involvement in community-building activities through regular social events and programs.
  • Improved resident satisfaction by addressing concerns promptly and providing effective solutions.
  • Promoted positive relations between residents and staff.
  • Enforced policies and safety standards through building and room rounds.
  • Supported personal needs of residents dealing with diverse conditions.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Solved grievances and complaints by collaborating with residents.
  • Provided crisis management and intervention during emergency situations.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Developed, implemented and monitored residential policies and procedures.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Helped develop and implement programs to foster community growth and development.
  • Facilitated smooth transition of new students into residential program.
  • Mentored and coached students to foster positive relationships and encourage successful academic achievement.
  • Promoted culture of respect and understanding among students.
  • Developed and maintained relationships with parents to promote positive living environment for students.
  • Evaluated student progress to identify areas of improvement and provide feedback.

Home Support Supervisor

Kennedy Donovan Center
09.2014 - 06.2017
  • Participated in professional development opportunities to stay current on industry trends and best practices.
  • Create a safe environment for clients through detailed safety checks of homes during assessments.
  • Maintained up-to-date knowledge of industry trends and developments through continuous learning opportunities.
  • Allocated resources effectively to meet both client needs and budgetary constraints without compromising quality of care.
  • Collaborated with healthcare professionals to develop comprehensive care plans, ensuring optimal client outcomes.
  • Successfully resolved challenging situations involving client disputes or caregiver performance issues.
  • Ensured compliance with state regulations by conducting thorough home visits and documenting findings.
  • Conducted regular performance evaluations, providing constructive feedback to support employee growth and development.
  • Enhanced client satisfaction by implementing personalized care plans tailored to individual needs.
  • Implemented quality assurance measures, maintaining high standards of care delivery across the team.
  • Fostered strong relationships with clients and their families, addressing concerns promptly and professionally.
  • Streamlined communication between caregivers and management through regular progress reports and team meetings.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Supervisor

Bridgewater State Prison
01.2015 - 05.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.

Education

Certification - Patient Care Technician

Coastal Career Academy
Fall River, MA
04-2015

Associate of Applied Science - Deaf Studies

Bristol Community College
Fall River, MA
05-2004

Certification - Paramedic

Cape Cod Community College
West Barnstable, MA
06-1997

Skills

  • Bathing assistance
  • Vital signs monitoring
  • Dressing assistance
  • Emotional support
  • Alzheimer's care
  • Meal preparation
  • Feeding assistance
  • Behavioral management
  • Fall prevention
  • Transfer assistance
  • Ambulation support
  • Client laundry
  • Toileting assistance
  • Patient transport
  • Medication organization
  • Light housekeeping
  • Behavior redirection
  • ADL support
  • Care plan management
  • Physical therapy support
  • Community activities
  • Compassionate client care
  • Personal care services
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Elder care
  • Multitasking
  • Reliability
  • Organizational skills
  • HIPAA compliance
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Certification

  • CHHA - Certified Home Health Aide
  • EKG Technician
  • Phlebotomist

Languages

English
Native or Bilingual

Timeline

Private Duty Home Health Care Aide

N/A
05.2018 - Current

Patient Care Technician

Southcoast Hospital Group
06.2017 - 01.2019

Dorm Supervisor

Riverview School
05.2017 - 05.2018

Supervisor

Bridgewater State Prison
01.2015 - 05.2017

Home Support Supervisor

Kennedy Donovan Center
09.2014 - 06.2017

Certification - Patient Care Technician

Coastal Career Academy

Associate of Applied Science - Deaf Studies

Bristol Community College

Certification - Paramedic

Cape Cod Community College

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