Jilian Flippo

Senior Claims Adjuster

GEICO

03.2010 - 06.2023

Interviewed claimants and witnesses to gather factual information.
Investigated and processed Bodily Injury and litigation insurance claims for policyholders.
Consulted police and hospital records when needed.
Examined photographs and statements.
Examined claims forms and other records to determine insurance coverage.
Verified insurance claims and determined fair amount for settlement.
Evaluated insurance policies and analyzed damages to determine coverage.
Answered customer questions regarding deductibles.
Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Documented all investigation activity and presented reports to management.
Answered questions posed by insured and attorneys.
Negotiated Bodily Injury and litigation settlement agreements to resolve disputes.
Investigated and assessed damage to property and reviewed property damage estimates.
Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Substantiated legitimate claims and denied unjustified claims.
Reviewed new files to determine current status of injury claim and to develop plan of action.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Investigated claims involving potential and suspected fraudulent activities.
Maintained contact with claimants and attorneys to determine treatment status.
Trained other claims staff members on proper handling and evaluation of injury claims.
Analyzed information gathered by investigations to report findings and recommendations.
Partnered with legal counsel on litigation cases.
Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Collaborated with claims department and industry anti-fraud organizations to resolve claims.
Followed up with insured individuals regarding premium and deductibles payments.
Followed up on potentially fraudulent claims initiated by claims representatives.
Trained new staff members in detection of external and internal fraud.
Compared data from surveillance footage to data on medical reports.
Established productive working relationships with public officials and law enforcement officers.
Investigated legal issues pertaining to Bodily Injury claims.