Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jilian Husarenko

Wesley Chapel,FL

Summary

Am a competent, highly organized and confident individual with an enthusiastic and proactive approach to work. Worked on developing excellent management and interpersonal skills while working across many different departments and upper management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Substitute Teacher, K-12

ESS
09.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Monitored student performance and provided feedback to inform teacher.

In Home Design Consultant

MYBlindz
07.2023 - 10.2023
  • Met with over 10 customers per week to discuss design vision and individual needs.
  • Consistently stayed under client's budget for projects.
  • Prepared strategies and proposed concepts for client approval.
  • Prepared quotes for clients.
  • Showcased interior window treatment design options.
  • Properly and accurately measure openings.
  • Prepared original and relevant options for clients suitable to individual requirements.
  • Created marketing materials, including brochures, flyers and product catalogs to brand standards.

Office Manager

Unique Wholesale (The Shade Store)
01.2010 - 12.2022
  • Started in customer service for custom blinds department.
  • Worked my way to Outside Sales department, becoming Key Accountant Manager for all accounts in US outside of Florida.
  • Building and Maintaining existing accounts - keeping them updated with new products and promotions and maintaining top-notch customer service.
  • I then moved into being Assistant to Sam P. (Owner) - during that position I was groomed to learn and master ins and outs of business.
  • He then presented me with an opportunity to prep and start all operations of sister company he was starting (US Custom Shades).
  • In that position, I learned every task for front of office including but not limited to: customer service, procurement's, receiving, payroll, Human Resources, training new hires and cross-training for multiple positions, contract building and presenting, marketing, price books, minor programming for EPIC processing system.
  • Factory, I mastered each piece of equipment used and each process - this way when I was hiring for warehouse positions I knew what to look for and how to properly train.
  • Once I established sister facility and core accounts were secure I moved back to working as the Assistant to Owner to assist with company merge and eventually the sale.
  • We became part of corporate company called The Shade Store and I moved to Wesley Chapel and opened customer service hub there becoming Office Manager where I trained and lead a team of customer service agents for the wholesale side.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Launched quality assurance practices for each phase of development
  • Maintained computer and physical filing systems.

Store Manager

Learning Express
01.2007 - 01.2010
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated pricing and signage to complete product displays and educate customers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Organized store merchandise racks by size, style, and color.
  • Created visual displays to highlight new and featured products.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.

Education

Business Specialist Certificate -

Broward College
Fort Lauderdale, FL
05.2016

High School Diploma -

Plantation High
Plantation
06.2009

Skills

  • Classroom Instruction
  • Special Education
  • Safety Awareness
  • Lesson Implementation
  • Senior Leadership Support
  • Customer Relations
  • Staff Training
  • Business Development Understanding
  • Active Listening
  • Microsoft Office , Word, Excel
  • Freight Operations
  • Account Management
  • Report Preparation
  • Order Fulfillment
  • Conflict Resolution
  • Problem-Solving Ability
  • Project Management Abilities
  • Brand Representation
  • Administrative Support
  • Customer Relationship Management
  • Shipping and Receiving Understanding
  • System Implementation
  • Conflict Mediation
  • Order Processing
  • Delivery Scheduling
  • Product Organization
  • Call Center Operations
  • Customer Service
  • Critical Thinking
  • Filing
  • Process Improvement Strategies
  • Policy and Procedure Implementation
  • Project Management
  • Staff Management
  • High-Pressure Environments
  • Recruiting and Hiring
  • Quality Assurance and Control
  • Budgeting and Cost Control
  • Invoice Processing
  • Warehouse Operations
  • Employee Motivation
  • Business Administration
  • Management
  • Sales

References

Samuel Pampenella, 954-249-1768 Daniel Lauer, 561-715-8499 Leslie Cerrito, 727-425-5101

Timeline

Substitute Teacher, K-12

ESS
09.2023 - Current

In Home Design Consultant

MYBlindz
07.2023 - 10.2023

Office Manager

Unique Wholesale (The Shade Store)
01.2010 - 12.2022

Store Manager

Learning Express
01.2007 - 01.2010

Business Specialist Certificate -

Broward College

High School Diploma -

Plantation High

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Jilian Husarenko