Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Jill Anderson

Ruskin,FL

Summary

Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.

Overview

11
11
years of professional experience

Work History

Client Services Representative III

Bank Of America, N.A.
Tampa, FL
01.2020 - Current
  • Deliver Check/Digital fraud account resolutions by collaborating with Financial Centers. Provided technical support for clients, troubleshooting issues and resolving complaints.
  • Developed relationships with customers through proactive communication and follow-up.
  • Process consumer accounts ATM Debit/Transaction Disputes and educate client with disclosures. Researched industry trends to identify potential opportunities for new products or services.
  • Warmly greeting customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Scheduled and confirmed appointments based on customer availability.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback by capturing complaints for evaluation and resolutions.

Customer Service Coordinator

Captial One Bank
Tampa, FL
01.2013 - 01.2020
  • Developed relationships with customers to ensure satisfaction.
  • Addressed inbound customer inquiries and offered one call resolutions.
  • Coordinated Payment investigations and Credit line increase request.
  • Performed application updates related to customer accounts and order processing.
  • Adhered to established guidelines regarding confidentiality of sensitive information.
  • Utilized various software applications such as CRM systems for tracking purposes.
  • Collaborated with other departments to resolve complex customer issues quickly.

Education

Bachelor of Arts - Sociology

University of South Florida
Tampa, FL
08.1997

Skills

  • Account Management
  • Client Relations
  • Customer Support
  • System Documentation
  • Outbound Calling
  • Database Management
  • Information Protection
  • Service Recommendations
  • Document Processing

Accomplishments

  • #clientcare You’re receiving the Client Ambassador award for your efforts in September 2023. Thank you for bringing our commitments to life and being a great ambassador of service for the client experience, our company and our brand. Nominated by: Carl Underhill 26 Oct 2023.
  • Global Recognition Bronze award! Top performer for September, 2023
  • Client Advocate Award- August,2020.
  • Promoted to Check/Digital Fraud; Client Services Representative III, November, 2020.
  • Promoted to High Value Services as a Customer Service Coordinator, 2015.

Affiliations

Love First Christian Center, Essential Worker, Current

Metropolitan Ministries Volunteer Team event, May, 2023

Feed America Community Outreach, February, 2020

St. Vincent De Paul Center of Hope, February, 2020

Ronald Mc Donald House, July, 2018

St. Jude's Children's Research Hospital (Handmade cards for Children) April, 2017

All Children's Hospital Foundation Inc. February 2017

References

References available upon request.

Timeline

Client Services Representative III

Bank Of America, N.A.
01.2020 - Current

Customer Service Coordinator

Captial One Bank
01.2013 - 01.2020

Bachelor of Arts - Sociology

University of South Florida

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Jill Anderson