Jill Anderson
Sharpsburg,GA
Summary
Experienced individual providing high-quality administrative support to all departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
15
15
years of professional experience
Work History
Virtual Receptionist
Smith.ai
01.2022 - Current
- Served as an integral part of the virtual reception team through consistent reliability and punctuality during scheduled shifts.
- Resolved customer issues quickly with timely communication between relevant parties while maintaining a professional demeanor at all times.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
Retail Customer Service Associate
Kohl's
08.2018 - 12.2021
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
Server
Waffle House
03.2013 - 07.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Waffle House
04.2009 - 02.2013
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Sociology And Anthropology
Clayton State University
Morrow, United States06.2027
Skills
- Effective Communication
- Task Prioritization
- Cash Handling
- Reliable and Responsible
- Strong Work Ethic
- Excellent Communication
- Active Listening
- Multitasking
- Problem-solving abilities
- Cultural Awareness
Timeline
Virtual Receptionist
Smith.ai
01.2022 - Current
Retail Customer Service Associate
Kohl's
08.2018 - 12.2021
Server
Waffle House
03.2013 - 07.2018
Server
Waffle House
04.2009 - 02.2013
Bachelor of Science - Sociology And Anthropology
Clayton State University
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