Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Andrews

Ponca City,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Team Lead/cashier/Key Holder

Petsense
06.2020 - Current
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.


Medical Transcriptionist

Your Girl Friday, Ltd.
05.1999 - 07.2022
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Improved turnaround time for report generation by efficiently managing transcription tasks.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Collaborated with the healthcare team to ensure timely and accurate medical documentation, improving overall patient care.
  • Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
  • Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Transcribed for multiple specialty physicians.

Medical Receptionist/Medical Records Clerk

Central Oklahoma Medical Group
01.1994 - 01.1999
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Floated to different departments as needed.
  • Maintained current and accurate medical records for patients.

Medical Claims Processor

Prudential Health Insurance
03.1992 - 08.1993
  • Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
  • Researched and resolved complex medical claims issues to support timely processing.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.
  • Paid or denied medical claims based upon established claims processing criteria.

Education

GED -

Lodi Adult School
Lodi, CA

No Degree - Medical Transcription

Demarge College
Oklahoma City
01.1999

Skills

  • Customer service
  • Inventory/freight
  • Cash Handling/other payment options/balancing drawer
  • Complaint resolution
  • POS system and basic computer knowledge
  • Medical Terminology
  • Type 90 WPM
  • Clerical skills, office equipment
  • Team player, dependable and flexible

Timeline

Team Lead/cashier/Key Holder

Petsense
06.2020 - Current

Medical Transcriptionist

Your Girl Friday, Ltd.
05.1999 - 07.2022

Medical Receptionist/Medical Records Clerk

Central Oklahoma Medical Group
01.1994 - 01.1999

Medical Claims Processor

Prudential Health Insurance
03.1992 - 08.1993

GED -

Lodi Adult School

No Degree - Medical Transcription

Demarge College

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Jill Andrews