Jill Anhalt
Land O' Lakes,FL
Summary
Seasoned Assistant Vice President Quality Assurance Engineer with a proven track record at AIG - Travel Guard, enhancing process improvements and team leadership. Expert in Agile methodologies and superior communication, I've driven project success and regulatory compliance, significantly improving customer satisfaction and operational efficiency. Organized
Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Vice President Quality Assurance Engineer
AIG -Travel Guard
03.2015 - 07.2022
- Managed day to day coordination of tasks for the QA analyst on and offshore
- Completed one on one meetings, career planning and performance reviews for my team
- Conducted regular staff meetings to discuss progress on projects and initiatives.
- Collaborated with upper management to create long-term business plans.
- Created and maintained a positive working environment through effective leadership practices.
- Assessed bugs and compiled findings, along with suggested resolutions, for development team members, collaboratively with the QA team, to assist with removing abstractions.
- Ensured rules and regulatory compliance by strengthening customer support team for accurate project forecasting to streamline workflow and enhance process improvement initiatives
- Developed and maintained QA reports to analyze customer queries, assess needs, and provide required solutions, services, or products for client satisfaction to promote customer positive experiences
- Checked feedback reports and logs to uncover root causes of problems to account for all data points and cross-training within QA team
- Prepared reports outlining progress on projects, budgets, staffing needs.
- Maintained up-to-date records of personnel files including performance reviews, disciplinary actions.
Loan Operation Specialist
WoodTrust Bank
07.2013 - 02.2015
- Prepare commercial and consumer loans, which involve ordering flood reports, requesting appraisals, obtaining articles of organization, operating agreements, and ordering credit reports.
- Book commercial, mortgage, consumer loans into the database.
- Prepared and packaged mortgage loan sales for the secondary market.
- Monitored loan status to ensure compliance with terms of agreement.
- Assisted customers with inquiries related to their existing loans or applications for new ones.
- Maintained accurate records of all loan transactions for auditing purposes.
- Performed daily reconciliation of bank accounts and prepared necessary reports accordingly.
- Provided support to lenders during the underwriting process by providing requested documentation within specified deadlines.
- Resolved delinquency issues by contacting borrowers directly via phone or email.
- Collaborated with team members in order to properly originate, fund, close, service, renew or modify loans as needed.
Licensing Coordinator
AIG -Travel Guard
03.2008 - 06.2013
- Processed incoming applications, documents, and fees to obtain licenses.
- Reviewed and updated license agreements for accuracy and compliance.
- Prepared correspondence with customers regarding the status of their license applications.
- Worked with spreadsheets with the parent company for license appointments.
- Batched work out to licensing coordinators and auditing the work.
- Provided assistance in preparing reports on licensing activity to management.
Supervisor, Implementation Support
Renaissance Learning, Inc.
01.2006 - 10.2007
- Directed and supervised a team of 23 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
Owner/Manager
Dairy Queen
01.1993 - 02.2006
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Prepared weekly schedules to verify proper coverage.
Management Team Member
Valuemetrics, Inc.
05.1990 - 01.1993
Education
Associate Degree - Business Administration
Patricia Stevens Career College
Milwaukee, WIHigh School Diploma -
Cochrane-Fountain City High School
Fountain City, WIComputer Apllications -
Mid-State Technical College
Wisconsin Rapids, WISkills
- Risk assessment & Mitigation
- Staff Leadership & Training
- Process Improvement
- Statistical Analysis
- Relationships Management
- Regulatory Compliance
- Operations Coordination
- Documentation & Reporting
- Program Management
- Decision Making
- Collaboration
- Superior Communication
- Agile Methodologies
- Waterfall
- Microsoft Office
- Browser Stack
- Microsoft Test Manager
- Team Foundation Server
- Postman
- Adobe Connect
- Quick Books
Certification
Computer Applications, Mid-State Technical College, Wisconsin Rapids, WI
Timeline
Assistant Vice President Quality Assurance Engineer
AIG -Travel Guard
03.2015 - 07.2022
Loan Operation Specialist
WoodTrust Bank
07.2013 - 02.2015
Licensing Coordinator
AIG -Travel Guard
03.2008 - 06.2013
Supervisor, Implementation Support
Renaissance Learning, Inc.
01.2006 - 10.2007
Owner/Manager
Dairy Queen
01.1993 - 02.2006
Management Team Member
Valuemetrics, Inc.
05.1990 - 01.1993
Computer Applications, Mid-State Technical College, Wisconsin Rapids, WI
Associate Degree - Business Administration
Patricia Stevens Career College
High School Diploma -
Cochrane-Fountain City High School
Computer Apllications -
Mid-State Technical College
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