JILL Archunde - Santell, MBA

• Directed P&L performance, budget planning, business strategy, and process improvements resulting in increased profit margin from 8% to 19.5% overall for Western Region.
• Led company in least amount of turnover in first 90 days of hire by developing supervisor training positions and integrating training checklists designed with benchmark rewards for milestones reached throughout training process.
• Traveled 75% with hands-on experience for 20 accounts which included Housekeeping, Public Area, Overnight kitchen cleaning and Engineering.
• Boosted housekeeping productivity, increasing by one credit for each non-union accounts.
• Designed 360 employee engagement surveys and implemented diversity and inclusion training for leads and supervisors across western division.
• Secured favorable terms by renegotiating culinary contract for 1 union property in portfolio
• Built robust client partnerships by implementing quarterly review summaries for Hotel General Managers and conducting weekly engagement meetings with Hotel Directors at each property.
• Oversaw and managed transition of five new opening projects to include procurement, recruitment, training, and team building.
• Employed optimal safety practices which led to 50% decrease in lost-time accidents.
• Used critical thinking to break down problems, evaluate solutions and make decisions

• Fueled 15% revenue growth in first year by traveling to meet with potential clients, as well as identifying and successfully re-engaging lost client accounts.
• Executed recruitment and compensation strategies for mystery shoppers.
• Refined and updated service standards in close collaboration with clients.
• Refined organizational structure to consolidate, streamline, and delineate necessary functions.

• Leveraged referral networks with MGM Resorts to promote business development.
• Learned Operational Functions of Event Management including Move-In, Move-Out, and Booth construction
• Increased revenues from Signage business line by 25%

• Administered a $40M annual budget while holding full P&L responsibility for a property with 1,728 units, including 1,138 units in-house rental and 281 in outside rental programs
• Mobilized 7 departments comprising 826 management and staff while spearheading all departments within this Forbes 4-star hospitality property
• Revamped Room Service department and brought from negative profit to 3% profit margin
• Increased sales and catering revenues by 20% through implementation of suite meeting packages and collaboration with MGM Grand sales team to set goals for small business meeting bookings at Signature.
• Optimized $2M renovation program budget intended for refreshing rooms to match industry design trends and meet requirements of guests in this competitive market
• Secured 5% reduction in linen and amenity expenses, resulting in reduction of cost-per-occupied room from $58 to $45
• Enabled 46% increase in room rates in 2011 by aligning services to market demand
• Recognized in 2016 for both consistent financial success and achieving top increase in revenue per available room (REVPAR) for fiscal year
• Appointed Chair Corporate Social Responsibility committee for MGM Grand and Signature and exceeded both property goals for participation and donations in annual fundraising campaign.

• Oversaw operating departments for this world-recognized property including Skylofts, Front Desk, Airport Registration, VIP Lounge, Pool, Spa, and Reservations.
• Attained Forbes five-star service Rating at Skylofts.
• Improved guest survey scores by 5% through implementation of check-in service processes designed to decrease guest wait times.
• Optimized internal processes, accelerated revenue growth, and minimized costs by continuously monitoring and anal.yzing key performance indicators (KPIs) and benchmarks
• Trained a high-performance team while overseeing staff professional development.
• Implemented Project Management Plan for Skylofts Room Remodel and coordinated reporting meetings to the VP of Hotel Operations.
• Led seamless transition for all departments while converting property management system from STRATUS to Opera.

Director Reservations, Reservations Manager, Pool Manager

• Instructor for pilot Business Communication Course for 30 - third year college students. Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.