Jill Arnold
North Smithfield
Summary
Driven individual with strong communication and sales skills who is looking to continue a career in the business world. Experienced with various programs.
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
TEC Connections Academy TECCA
04.2023 - 07.2024
- Scheduling 504 Meetings
- Supporting the addition of 504 plans to the management system
- Send meeting invites
- Renaissance STAR 360 Tasks
- Enrolling and withdrawing students in Renaissance (account management)
- MCAS
- Coordinating/scheduling MCAS sites for testing
- Keeping track of MCAS contracts and POs (purchase orders)
- Ordering materials as needed/MCAS preparation
- Packing bins for each site
- Supply distribution and collection before and after testing
- Create calendar invites for testing, professional development, and other school events
- Arranging Transportation for MCAS and ACCESS Testing
- Mailing out hotspots to families when requested and approved by the counseling department
- Ordering Art supplies for students (creating POs, initiating orders)
- Back up to front desk duties
- Covering the desk, Answering the main phone line and Distributing mail
- Back up for face-to-face check-in with students when the Attendance Coordinator is out/unavailable
- Creating requisitions/ placing orders - Tyler System
- Assist the Registrars and SPED department when/if needed with filing, scanning, mailing, etc.
- Support with parent communication (phone calls, webmail) for general questions
- Onboarding/training new administrative assistants
- Managing 2nd-floor operations of the classroom/conference room
- Setup, breakdown, clean, etc
- Ordering lunch when requested for those who hold meetings
- Maintaining office equipment (printers, postage machine, etc.)
- Supervising the Front Desk Administrative Assistant
- Additional duties as assigned by supervisor/central office
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Program Administrative Assistant
Rhode Island Connections Academy
08.2021 - 04.2023
- Work in various programs such as: Google Suite, Microsoft Word/Excel, Connexus program, Ukg, Sharepoint, Renaissance also assisted in Social Media Marketing with Digital Asset Management
- Calendar Management and Outlook
- Entering data into the online student information system
- Answering the phones
- Speaking with Parents and Students
- Outbound communication via phone, online chat an,d email with various stakeholders;
- Generating required reporting and school-specific form collection
- Preparing reports for teachers and administrators by collecting, entering, and analyzing information and data
- Ability to assist in the training and mentoring of new administrative assistants
- Keep projects and reports on schedule
- Demonstrate ability to organize resources and a planned approach to execute projects efficiently and timely
- Motivated, self-starter who can work independently and in a cross-functional team environment
- Prioritize and manage multiple projects simultaneously, and follow through on issues promptly
- Excellent follow-up skills; e.g
- Obtaining missing paperwork or checking in with people to keep a project moving forward
- Assist school Principal with a wide variety of daily responsibilities; and
- Additional duties as assigned
- Managed filing system, entered data and completed other clerical tasks.
Program Administrator
National Elevator Industry Educational Program
12.2015 - 03.2020
- Served as expert resource on educational program standards and procedures to provide instruction for all field employees
- Constantly strived to strengthen and refine performance through taking and passing various NEIEP tests as they became available
- Monitored daily operations for program via phone, email, correspondence and other forms of media
- Researched and resolved issues as necessary
- Verified student and instructor eligibility and ensured that instructors had access to materials to conduct classes
- Approved semester classes, continuing education classes, and Mechanic Exam review classes according to current NEIEP standards
- Opened and closed the school season for the apprentices and mechanics, and monitored class records throughout the semester ensuring that attendance and unit exam grades are submitted in a timely manner
- Distributed student and instructor material, unit exams, supporting material and related forms and conducted extensive follow up and communication with field employees and JACs regarding class and student status during the semester
- Monitored distance learning by processing unit exams, recording grades, mailing results, and supplying re-take exams
- This includes follow up, researching solutions, tracking missing materials, and bringing all inquiries to appropriate conclusion
- Hand checked failures on final exams, mails grades, and informs field employees and JACs that results have been posted
- Maintained appropriate copies and archives records according to NEIEP
Patient Care Coordinator/Assistant
Beltone New England
12.2014 - 11.2015
- Provided support for the health care practitioner
- Extensive phone calls, purchase transactions for hearing aid center
- Performed customer service duties-greeting new and existing patients
- Communicated effectively via email, phones, mail and courier services
- Maintained patient care database
- Prepared and generated reports for the clinic and the home office
- Maintained company spreadsheets through Excel; reconciled and track expense reports
- Assisted patients with knowledge and sales of hearing aids
Receptionist
Integrated Medical Weight Loss-Yestermorrow
10.2012 - 01.2015
- Provided support for doctor, nurse practitioners and office staff
- Served as liaison between patients and medical staff
- Scheduled appointments for new and returning clients
- Data Entry-Microsoft Word, Excel, Google Calendar, Billing Software, Amazing Charts, Cascade Billing
- Assessed client needs and recommended appropriate items for purchase to improve health
Income Development Associate
American Cancer Society
06.2008 - 08.2014
- Responsible for day-to-day support for ID Executives and Administration
- Liaison between volunteers and donor
- Data entry of daily monies for Strides, Daffodil Days & Relay for Life Events
- Experienced in Microsoft Word, Excel, Lotus, Siebel, Ariba, Convio, Bob Reports, EMT
- Supported three executives
- Supported events to get donations for cancer patients
Education
Diploma - Busines
Johnston Senior High School
06.1984
Skills
- Program Management
- Program Development
- Live Chat
- Administrative Experience
- Office Management
- Microsoft Outlook
- Communication skills
- Social media management
- Google Suite
- Salesforce
- Training & Development
- Calendar Management
Certification
- Microsoft Word, 03/01/00
- Microsoft Excel, 03/01/00
- Diversity Awareness Certificate, 11/01/22
- Youth Suicide Awareness/Homelessness, 09/01/22
- Mandated Child Abuse Courses all grades, 09/01/22
Assessments
- Attention to detail, Proficient, 12/01/22
- Spreadsheets with Microsoft Excel, Proficient, 12/01/22
- Administrative assistant/receptionist, Proficient, 05/01/21
Timeline
Office Manager
TEC Connections Academy TECCA
04.2023 - 07.2024
Program Administrative Assistant
Rhode Island Connections Academy
08.2021 - 04.2023
Program Administrator
National Elevator Industry Educational Program
12.2015 - 03.2020
Patient Care Coordinator/Assistant
Beltone New England
12.2014 - 11.2015
Receptionist
Integrated Medical Weight Loss-Yestermorrow
10.2012 - 01.2015
Income Development Associate
American Cancer Society
06.2008 - 08.2014
- Microsoft Word, 03/01/00
- Microsoft Excel, 03/01/00
- Diversity Awareness Certificate, 11/01/22
- Youth Suicide Awareness/Homelessness, 09/01/22
- Mandated Child Abuse Courses all grades, 09/01/22
Diploma - Busines
Johnston Senior High School
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