Jill Bailey
Madison,WI
Summary
Dedicated Main Front Desk "Face of our School". Maintains professional appearance and demeanor and expertly engages both internal and external clients while upholding our Mission. Dependable and quick-learning team player with effective communication and organization skills. Professional and knowledgeable Reception and Coordination Specialist offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
33
33
years of professional experience
Work History
Main Office Assistant
Edgewood High School Of The Sacred Heart
10.2020 - Current
- Bolstered staff morale by fostering positive work environment through open communication channels and regular team-building activities.
- Delivered clerical support by handling range of routine and special requirements.
- Collaborated effectively with cross-functional departments to ensure smooth operations and consistent information flow throughout organization.
- Served as reliable point of contact for clients, providing prompt assistance with inquiries while upholding professional demeanor at all times.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed incoming phone calls and emails with exceptional efficiency, directing inquiries to appropriate personnel while maintaining a courteous and professional demeanor at all times.
- Enhanced customer satisfaction by addressing concerns with empathy and professionalism, resolving issues in timely manner to maintain positive client relationships.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided exceptional administrative support to management team, handling sensitive information with discretion and maintaining strict confidentiality policies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted in maintaining clean and presentable office environment through routine tidying efforts, contributing to overall sense of organization and productivity within workspace.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
Stay at Home Parent With Part Time Gigs
YMCA, Monona Grove School District, Healthgrades
01.2007 - 09.2020
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
Helly Hansen
01.2006 - 12.2007
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strong working relationships with staff, fostering positive work environment.
Wedding Coordinator
Sturbridge Host Hotel And Conference Center
01.2005 - 01.2006
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Implemented feedback from post-event surveys to continuously improve services offered by company for future clientele engagements.
- Scheduled appointments with potential clients to discuss wedding plans.
- Leveraged strong industry relationships to secure unique and exclusive event locations for clients seeking one-of-a-kind wedding experiences.
- Negotiated vendor contracts effectively to secure favorable terms that maximized value without sacrificing quality.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Increased client satisfaction by efficiently coordinating wedding details and maintaining seamless communication with vendors.
Client Services Coordinator
Charles River Laboratories
01.2004 - 01.2005
- Contributed to the development of internal process improvements that led to more efficient service delivery and boosted client retention rates.
- Communicated with clients regarding account services, statements, and balances.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
Assistant Manager
Cracker Jax
01.2001 - 01.2004
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Corporate Concierge
LaSalle Concierge Services
01.1999 - 01.2001
- Coordinated facility maintenance tasks efficiently, ensuring clean and welcoming environment for visitors at all times.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Provided accurate information regarding local attractions, restaurants and activities.
- Developed strong relationships with vendors and suppliers to negotiate favorable terms for client services.
- Expedited deliveries of important documents or packages through careful coordination with couriers or company messenger services.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Maintained high level of professionalism and discretion when dealing with clients.
- Handled sensitive information discreetly, maintaining confidentiality while assisting with personal requests from clients.
- Enhanced customer satisfaction by providing personalized assistance to corporate clients and addressing their needs proactively.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Reservations Manager
Nick's Fishmarket
01.1991 - 01.1999
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Participated in industry events or networking opportunities to build relationships with restaurant partners or industry professionals for referral business generation purposes.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
Agricultural Extensionist
United States Peace Corps
01.1991 - 01.1995
- Implemented effective weed control measures through manual removal, mechanical methods or targeted herbicide applications as per specific crop requirements resulting in reduced competition and enhanced overall yield outcomes positively consistently continually progressively cumulatively systematically methodically gradually incrementally sequentially stepwise successively.
- Managed inventory of farm supplies including seeds, fertilizers, pesticides, feed, and tools to ensure adequate stock levels throughout year.
- Maintained open communication channels with farm management, reporting progress updates and discussing potential issues or areas for improvement regularly proactively promptly punctually timely swiftly speedily expeditiously rapidly quickly fast briskly h
- Increased crop yield by implementing efficient irrigation systems and proper fertilization techniques.
- Collaborated with fellow laborers to ensure timely completion of tasks during peak seasons such as planting and harvesting.
- Contributed to development of safe working environment by adhering to safety protocols and regularly inspecting equipment for potential hazards.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelor of Arts - Vocal Music/General Liberal Arts
Northern Illinois University
Dekalb, ILSkills
- Verbal Communication
- Complex Problem-Solving
- Flexible and Adaptable
- Microsoft Office
- Data Entry
- Relationship Building
- Administrative Support
- Customer Communication
- Customer Service
- Problem-Solving
- Attention to Detail
Timeline
Main Office Assistant
Edgewood High School Of The Sacred Heart
10.2020 - Current
Stay at Home Parent With Part Time Gigs
YMCA, Monona Grove School District, Healthgrades
01.2007 - 09.2020
Assistant Manager
Helly Hansen
01.2006 - 12.2007
Wedding Coordinator
Sturbridge Host Hotel And Conference Center
01.2005 - 01.2006
Client Services Coordinator
Charles River Laboratories
01.2004 - 01.2005
Assistant Manager
Cracker Jax
01.2001 - 01.2004
Corporate Concierge
LaSalle Concierge Services
01.1999 - 01.2001
Reservations Manager
Nick's Fishmarket
01.1991 - 01.1999
Agricultural Extensionist
United States Peace Corps
01.1991 - 01.1995
Bachelor of Arts - Vocal Music/General Liberal Arts
Northern Illinois University
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