Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jill Bailey

Peru,IL

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

10
10
years of professional experience

Work History

Donut Shop Manager

Bearscat Bakehouse
Salem, Oregon
06.2018 - 12.2020
  • Ensured compliance with health and safety regulations in food handling.
  • Maintained cleanliness and organization of the bakehouse workspace.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Assisted customers with product selections and addressed inquiries promptly.
  • Performed cash register operations including opening and closing procedures

Customer Service

Kohl's
Bismark, ND
08.2017 - 04.2018
  • Assisted customers with product inquiries and purchase decisions.
  • Managed cash register operations and processed customer transactions efficiently.
  • Collaborated with team members to ensure store cleanliness and organization.
  • Provided product knowledge and recommendations to improve customer satisfaction.
  • Handled customer complaints and resolved issues in a professional manner.
  • Handled customer inquiries, complaints, and returns courteously and promptly.
  • Performed cash register operations including opening and closing procedures.

CNA

Elm Crest Manor
New Salem, North Dakota
10.2010 - 07.2017
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient care and observations in electronic health records accurately.
  • Communicated effectively with residents, families, and healthcare team members.
  • Maintained a clean and safe environment in resident living areas and common spaces.
  • Provided emotional support to residents, promoting comfort and companionship.
  • Followed infection control protocols to ensure safety for all residents and staff.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.

Education

CNA

Bismark State College
Bismarck, ND
12-2010

High School Diploma -

Clackamas High School
Clackamas, OR
06-1989

Skills

  • Cash register operations
  • Team leadership
  • Attention to detail
  • Problem solving
  • Exceptional customer service
  • POS system operation

References

References available upon request.

Timeline

Donut Shop Manager

Bearscat Bakehouse
06.2018 - 12.2020

Customer Service

Kohl's
08.2017 - 04.2018

CNA

Elm Crest Manor
10.2010 - 07.2017

CNA

Bismark State College

High School Diploma -

Clackamas High School

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