Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Ball

Ada

Summary

Dynamic Program Director with extensive experience at Behavioral Health Group, excelling in budget management and team leadership. Proven track record of exceeding performance goals, enhancing patient care, and fostering community engagement. Adept at strategic planning and conflict resolution, driving operational excellence in diverse environments.

Overview

12
12
years of professional experience

Work History

PROGRAM DIRECTOR

Behavioral Health Group
Corbin
09.2024 - Current
  • Oversee patient admission, medication delivery, patient processing, chart preparation, and use of community resources.
  • Address complaints and grievances promptly.
  • Maintain high standards of the treatment center’s infrastructure.
  • Handle urgent and emergent issues, even outside regular hours.
  • Regularly report on and improve treatment program performance.
  • Manage revenue collection and budgeted expenditures.
  • Ensure schedule adherence and minimize overtime.
  • Adhere to attendance standards and report work-related issues immediately.
  • Lead and mentor team members to achieve annual goals and objectives.
  • Enforce the agency’s Code of Ethics and Conduct.
  • Execute and supervise comprehensive training programs.
  • Coordinate internal and external training and audits.
  • Moderate weekly team and intervention meetings.
  • Serve as the Corporate Compliance Officer.
  • Ensure team members are properly educated, credentialed, and licensed.
  • Maintain adequate staffing levels, manage recruitment, and address team morale and grievances.
  • Evaluate the performance of key leaders.
  • Manage hiring, termination, and unemployment claims with Human Resources.
  • Manage time off requests, timekeeping, and payroll approvals.
  • Ensure compliance with all regulatory and accrediting agency requirements and keep team members informed.
  • Competent leader with significant experience in the management of substance abuse treatment services across economically and culturally diverse communities.
  • Extensive management experience including responsibility for operations, compliance, safety, accreditation, and quality of care.
  • Excellent verbal and written communication skills
    Sound judgment and high integrity
    Effective and timely decision-making
    Good at identifying issues, formulating long-term solutions, and solving problems.
  • Demonstrated knowledge of ethical standards

PHYSICIAN RECRUITER

Correct Care, Inc.
11.2022 - 09.2024
  • Researching, sourcing, recruiting, credentialing, and contracting with healthcare professionals to accommodate the needs of the clients.
  • Develop and implement proactive and creative recruitment and retention strategies to ensure maintenance of staffing levels needed to provide high quality patient care.
  • Responsible for screening candidates to ensure their qualifications meet open positions.
  • Present opportunities to qualified candidates and negotiate contract terms and salary.
  • Develop and maintain relationships with Physicians through direct communication and networking.
  • Interview and present qualified candidates to C.E.O. of Company.
  • Maintain organized records of candidate progress and hiring process.
  • Provide weekly reports on recruitment activities.
  • Advise and assist the Physician during the credentialing process.
  • Act as liaison between the Physician and the Administrative team at the Hospital.
  • Maintain an excellent rapport with clients by addressing staffing concerns and requests in a timely manner.

FACILITY ADMINISTRATOR

Spero Health
01.2021 - 11.2022
  • Facilitate schedules and staffing programs for all Clinicians to ensure they meet or exceed their daily productivity goals.
  • Work efficiently and promptly to resolve any patient complaints or problems.
  • Facilitate staff, patient education and marketing activities/events to promote clinic growth.
  • Exceeded monthly Clinic growth goals by 60%.
  • Interview and hire new staff, evaluate employee performance according to Company standards. Conduct educative and disciplinary activities to improve employee performance.
  • Develop the Clinic’s budget and monitor closely through monthly financial reports.
  • Assures adherence to budgetary goals and proper allocation of the Clinic’s budget.
  • Efficiently handles the management of patient flow to gain customer satisfaction and quality care while ensuring procedures are adhered to by staff to obtain optimum customer satisfaction.
  • Ensure the office is maintained and running efficiently providing a high standard, quality patient care experience.
  • Responsible for all accounts receivables and collections from patients.
  • Maintained highest retention goals Company-wide, averaging 90%-98% monthly.
  • Formulate action plans based on review of daily reports and data to improve staff issues or Clinical services.
  • Facilitate weekly meetings with Clinical staff regarding regulations, policies, and discussing patient care.
  • Responsible for all orders and distribution of all office supplies, patient care supplies, pharmaceuticals, and equipment.
  • Evaluates and formulates action plans based on review of data to improve staff issues and clinical services.
  • Facilitates proper trainings and mentoring for all staff.

DIRECTOR OF ADMISSIONS

Choice MD
01.2018 - 01.2021
  • Responsible for marketing all programs through advertising, social media, contacting leads, attending public functions and cold calls.
  • Serve as a liaison and maintain and develop relationships with external agencies by attending and facilitating community events to market and promote the Company.
  • Provided operational oversight for all programs, students and staff.
  • Development of recruiting plans and goals for achieving desired student body.
  • Established contracts with twenty-three (23) Government Agencies to provide Financial Assistance for students’ tuition and other required needs.
  • Recognized as the top producer Companywide by meeting the highest goals consistently.
  • Recognized for meeting the highest goal ever obtained within the Company, exceeded monthly goal by over 150%.
  • Facilitated meetings with Directors from other regions and admission representatives from other areas to mentor, inspire and educate them on ways to market the programs.
  • Student data tracking and reporting.
  • Facilitated student job interview training including preparation of resumes and cover letters.
  • Maintained student records and reports to the Proprietary Board of Education.
  • Create and execute strategies to identify and source candidates.

CORPORATE RECRUITMENT | HUMAN RESOURCES MANAGER

Senture
01.2013 - 01.2021
  • Partner with business partners to understand specific hiring requirements and objectives to identify critical business strategies and drive an effective, efficient talent strategy to achieve staffing needs.
  • Create and execute strategies to identify and source candidates.
  • Initiate contact with candidates with persuasiveness and maintain high touch, responsive and lasting relationships through the recruitment process.
  • Interview candidates accurately, assess qualifications and present a comprehensive appraisal of the prospective candidate.
  • Consistently generate a healthy pipeline of high-quality candidates through proactive outreach, branding events and referrals.
  • Hire, inspire, retain and develop a diverse talent acquisition team across various locations both in state and out of state.
  • Achieves staffing objectives by recruiting and evaluating job candidates.
  • Collaborated with recruiting teams daily at all locations outlining daily goals to maintain staffing needs while offering availability for daily team member questions and support.
  • Responsible for recruiting goals at all Senture locations, both in state and out of state for over approximately 25 – 30 different contracts.
  • Established recruiting requirements by meeting with Government officials, studying organizational plans and objectives and meeting with managers to discuss needs.
  • Developed interview requirements, testing programs and interview questions for each specific contract need.
  • Ensure that recruiting activities comply with Governmental requirements and organizational policies and procedures.
  • Create and oversee the recruiting and sourcing strategies for executive search including managing in house research sources and driving executive talent referrals.
  • Recognized for achieving all recruiting goals by over 100%.
  • Recognized for achieving highest retention goals with new hires and existing staff.
  • Address employee concerns to include conflict resolution, investigations and disciplinary action.
  • Champion employee engagement initiatives for team members.
  • Improves organizational attractiveness by recommending new policies and practices and developing retention incentive programs to inspire teammates.
  • Prepared written and oral communications to all employees at all locations on HR related changes and initiatives.
  • Manage daily HR functions for all Senture locations, overseeing HR practices for over 3,000 employees.
  • Track, analyze and report employment metrics to identify improvement opportunities.
  • Maintain performance feedback process.
  • Attracts applicants by placing creative job advertisements.
  • Facilitate and oversee start-up of all new locations.

Education

Real Estate Appraiser -

Woodrow Wilson Real Estate School
01.1996

High School Diploma -

South Laurel High School
01.1995

Real Estate Agent -

Career Development Center
01.1995

Skills

  • Ability to coordinate with all levels of management as well as work independently
  • Superior time management and analytical skills
  • Highly motivated and adapts easily to changing work environments
  • Proven leadership, decision-making, and conflict resolution skills
  • Technical skillset in Microsoft Office suite and social media management
  • Program management
  • Budget management
  • Regulatory compliance
  • Patient care
  • Team leadership
  • Performance improvement
  • Staff recruitment
  • Data analysis
  • Conflict resolution
  • Communication skills
  • Customer service
  • Training development
  • Strategic planning
  • Quality assurance
  • Ethical standards
  • Customer service experience
  • Relationship building
  • Strategic leadership
  • Program planning
  • Community engagement
  • Budget administration
  • Marketing and promotion
  • Organizational leadership
  • Program strategy development
  • Operations oversight
  • Performance evaluation
  • Recruitment and hiring
  • Staff training
  • Policy implementation
  • Student records management
  • Personnel supervision
  • Staff development
  • Partnership development
  • Networking techniques
  • Staff management
  • Documentation and reporting
  • Coaching and mentoring
  • Performance standards and analysis
  • Team collaboration

Timeline

PROGRAM DIRECTOR

Behavioral Health Group
09.2024 - Current

PHYSICIAN RECRUITER

Correct Care, Inc.
11.2022 - 09.2024

FACILITY ADMINISTRATOR

Spero Health
01.2021 - 11.2022

DIRECTOR OF ADMISSIONS

Choice MD
01.2018 - 01.2021

CORPORATE RECRUITMENT | HUMAN RESOURCES MANAGER

Senture
01.2013 - 01.2021

Real Estate Appraiser -

Woodrow Wilson Real Estate School

High School Diploma -

South Laurel High School

Real Estate Agent -

Career Development Center

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