Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Barley

Taylor,MI

Summary

13+ years of experience in the marketing field facilitating key objectives for client expectations. Great communication, able to work in a fast-paced environment, handling multiple priorities. Quickly adapt to change in processes and procedures with minimal loss of productivity.

Overview

20
20
years of professional experience

Work History

Program Facilitator

Archway
10.2009 - Current
  • Oversee activities and functions of programs with client established business rules
  • Serve as day-to-day client contact for all operational platforms, maintaining program data, allocation and inventory requirements
  • Prepare reports on program activities, progress, and status using SAP, WMS (warehouse management systems), Web generated reporting, Excel, and Power Point
  • Interfaces with various departments and vendors to ensure deliverables are being completed on-time and accuracy such as arranging transportation for inbound, outbound and drop-shipments
  • Proactively generate ideas and provide input on improvement opportunities that include improved efficiencies and cost savings
  • Attend meetings with client to review their everyday operational procedures
  • Manages client’s website
  • Reconcile all credit card transactions that emerge from the website
  • Responds to all “Contact Us” inquiries from the public
  • Updates images and any updates needed to improve their website needs.

Senior Field Consultant

Coverall Cleaning North America
09.2003 - 10.2009
  • Managed customer base of over $200,000 per month in revenue
  • Train and support franchise owners to become business owners
  • Improve customer satisfaction with maintenance programs tailored to meet specific needs of customers and clients
  • Teaching franchise owners how to properly communicate with their customer base
  • Inspections of facilities, and be a liaison between customer base and franchise owner.

Education

General Studies towards Criminal Justice -

Wayne County Community College
01.2002

High School Diploma -

Woodhaven High School
Charter Township of Brownstown, MI
01.1997

Skills

  • Document Coordination
  • Customer Satisfaction
  • Sales Growth
  • Process Improvement
  • Standard Operating Procedure
  • Data Analysis
  • Report Creation
  • Program Activities
  • Office Administration
  • Program Improvements
  • Vendor Management
  • Data Collection
  • Project Management
  • Task Delegation
  • Program Monitoring

Timeline

Program Facilitator

Archway
10.2009 - Current

Senior Field Consultant

Coverall Cleaning North America
09.2003 - 10.2009

General Studies towards Criminal Justice -

Wayne County Community College

High School Diploma -

Woodhaven High School
Jill Barley