Jill Barry

• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

• Managed high call volume with exceptional attention to detail, resulting on time payments for storage and freight charges.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Maintained good working relationships with vendors and resolved disputes.
• Reduced late payment penalties by closely monitoring due dates and managing timely payments.

As a Cargo Reservations agent , I was responsible for answering phone calls and taking reservations from customers for Air Freight shipments. Then I would book those reservations on the computer. I also advised customers if we had room on a certain flight and did my best to accommodate them or come up with an agreeable alternative.

I was also responsible for finding missing shipments and getting them where they were supposed to go through the computer by sending emails and making phone calls.

I also filed airway bills and made sure they were in order and kept in an orderly manner.