Hi, I’m
Jill Baumgartner
Youngstown,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
years of professional experience
Work History
The Landmark
Server
01.2021 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Charly’s Family Restaurant
Server
03.2017 - 01.2021
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Strikers Lounge
Bartender
04.2009 - 04.2017
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
Education
Ursuline High School Youngstown, OH
Diploma from General Studies
06.1995
Skills
- Social Perceptiveness
- Service-Orientation
- Speaking
- Patron Experiences
- Server Training
- Active Listening
- To-Go Order Preparation
- Hospitality Control Solutions Aloha Point-of-Sale
- Process Payments
- Suggestive Selling
- Menu Memorization and Presentation
- High-Volume Dining
- Identification Requirements
- Item Promotion
- Special Dietary Requirements
- Food and Beverage Pairings
Timeline
Server
The Landmark
01.2021 - Current
Server
Charly’s Family Restaurant
03.2017 - 01.2021
Bartender
Strikers Lounge
04.2009 - 04.2017
Ursuline High School
Diploma from General Studies
Similar Profiles
Aksa MariamAksa Mariam
Ecommerce Content Merchandiser at Landmark Digital - Landmark GroupEcommerce Content Merchandiser at Landmark Digital - Landmark Group
Suanne BuyakowskiSuanne Buyakowski
Community Sales Manager at Landmark Builders, Inc (Landmark Homes)Community Sales Manager at Landmark Builders, Inc (Landmark Homes)
Semaria CheathamSemaria Cheatham
Restorative Aide at Therapy Management Corporation (Ormond Nursing & Care Center, Landmark South, & Landmark of Plaquemine)Restorative Aide at Therapy Management Corporation (Ormond Nursing & Care Center, Landmark South, & Landmark of Plaquemine)
Annika BarboneAnnika Barbone
Registered Nurse, Step Down Unit at Mercy HealthRegistered Nurse, Step Down Unit at Mercy Health
Valeria ZambranoValeria Zambrano
Restaurant Manager at Los Gallos Mexican RestaurantRestaurant Manager at Los Gallos Mexican Restaurant