Jill Beaver
Stillwater,MN
Summary
Pro-active detail-oriented team player motivated towards goal achievement.Motivated, self-directed and results-focused with considerable experience and a proven track record of strong leadership, excellent organizational skills and customer satisfaction, including exceptional productivity, analytical, problem-solving, and decision-making skills. A highly organized and detail-oriented team member with the ability to multi-task, an outstanding customer service skill-set and communicate effectively. To obtain a professional and challenging position that will allow me to exhibit my proven leadership abilities, as well as, customer service and administrative skills.
Overview
13
13
years of professional experience
Work History
Manager
Best Buy
Richfield, MN
02.2016 - Current
- Created Geek Squad Exchange Team in February 2016.
- Launched store location 2611 for the Exchange Team.
- Played as General Manager of this location.
- Geek Squad Exchange Support team is responsbile for provided clients replacements products under the guidlelines found in their Geek Squad Protection Plan.
- Created strong relationships with both internal and external teams through both verbal and written communication adapting the ability to communicate with a variety of different levels.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Played as the main point of contact for all cross functional partners including the field management teams, inventory control teams, conrollership and Finace teams.
- Portrayed strong attention to detail and showcased ability to think critically in a fast-paced environment.
- Recruited and developed 40+ employees for the Geek Squad Exchange department.
- Managed 3 Supervisors, 2 Lead Agents and indirctly managed 35+ front line agents.
- Increased profitability by $6M by establishing goals, overseeing performance and measuring performance.
- Proficient in time management and multi-tasking managing multiple projects at one time, all while prioritizing workload.
- Strong problem-solving skills and the ability to influlence without athority and make decisions.
- Through 1x1's with my leader I was able to anticipate their needs and focus on solving problems before they occur.
Associate Manager
Best Buy
Richfield, MN
01.2015 - 02.2016
- Managed 2 Supervisors and 15+ agents successfully in fast-paced environment through proactive communication and positive feedback.
- Assessed job applications and made hiring recommendations to bring in top candidates.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored employee performance and developed improvement plans.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Provided current employees options for additional training opportunities.
- Primary point of contact for both internal and external partners through strong communication and collaboration among multiple different area's within the company.
- Communicated with managers of other departments to maintain transparency.
- Submitted reports to senior management to aid in business decision-making and planning.
- Anticipated leaderships needs and finding ways to proactively solve ahead of time.
- Portrayed strong attention to deail and organization.
- Sucessfully ran Pilot for the Geek Squad Exchange Support Team June 2015 - January 2016.
Supervisor
Best Buy
Richfield, MN
09.2011 - 01.2015
- Oversaw and optimized work of 12+ Agents performing high-quality client facing work.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Provided supportive link between external customers and internal operations through building strong relationships with both internal and external teams.
- Provided coaching and counseling to 12+ employees to encourage professional growth as well as meet short- and long-term goals.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Maintained compliance with company policies, objectives and communication goals.
- Measured team performance and reported metrics to leadership team members.
- Developed training, task and process guidelines to launch a 3rd party vendor in Cebu Philipines.
- Set overall vision and provided team leadership.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Positioned as primary liaison to streamline operations of multiple lines of business within organization.
- Transitioned the team from reactive work to proactive work to assist customers in a more timely fashion.
Education
High School Diploma -
Mahtomedi Senior High School
Mahtomedi, MN06.2000
Occupational Therapy
Saint Catherine Universary
Saint Paul, MNGeneral Studies
Century College
White Bear Lake, MNSkills
- Event Planning
- Staff Management
- Calendar Management
- Scheduling Services
- Travel Arrangements
- Expense Reports
- Appointment Setting
- Office Supply Ordering
- Preparing Presentations
- Document Management
- Communication
- Problem Solving
- Attention to Detail
- Customer Service
- Phone Etiquette
- Time Management
- Email Management
- Data Entry
- Microsoft Office Suite
- Microsoft Outlook
Accomplishments
- Lead the Exchange Team to be $6M profitable in FY20
- Successfuly created 3 teams within 6 years with Best Buy
- Recieved Brad Anderson Legacy Stock Award in 2011
Timeline
Manager
Best Buy
02.2016 - Current
Associate Manager
Best Buy
01.2015 - 02.2016
Supervisor
Best Buy
09.2011 - 01.2015
High School Diploma -
Mahtomedi Senior High School
Occupational Therapy
Saint Catherine Universary
General Studies
Century College