Jill Beddoe

• Assisted with standing up the Account Management organization, including building out process documentation and transition plans, organizing and leading training and onboarding, and implementing metrics to measure success and identify opportunities.
• Manage a team of 10 Senior Account Managers and Account Managers who manage all aspects of campaign execution and performance post-sale, spanning large, mid-level, and small Retail, CPG, and Agency clients.
• Manage relationships with cross-functional leaders to ensure a strong partnership, and assist with change management throughout the organization.
• Cultivate strong professional relationships with key clients to drive long-term business development.
• Own resolution for escalated customer issues in a timely manner, while maintaining strong relationships with key stakeholders.
• Consistently review process, identifying opportunities to streamline, automate, and improve, focusing on our internal and client experience.

• Assisted with standing up the Customer Success organization, including interviewing and hiring 12 new team members, developing and organizing team member onboarding, assisting in developing and executing a 3 year road map for the team.
• Managed a team of 8 Senior Customer Success Managers and Customer Success Managers who managed post campaign performance and revenue spanning large, mid-level and small Retail and CPG clients.
• Built and maintained relationships with cross-functional leaders to ensure strong partnership and assist with change management throughout the organization.
• Assisted with standing up the new Shopper Marketing team, focusing on launching the Lead Generation process with the CSM team.
• Lead and managed several large projects including standardizing our performance output to our customers and implementation of our Customer Success platform.

• Managed 5 Business Account Managers who managed performance and revenue for a portfolio of large, mid-level and small Retail and CPG clients.
• Managed 2 Client Delivery Managers in Costa Rica who managed a total of 15 Campaign Specialists, focusing on marketing campaign execution for the portfolio of clients mentioned above.
• Partnered with cross-functional teams and client to execute strategic objectives for our clients, while measuring and maintaining results.
• Ensure team delivers superior customer service and met or exceeded quality standards. Removed roadblocks to enable quality and timely client deliverables.
  
• Assisted with the hiring and opening of our Costa Rica Service Center.
• Spent a total of 2 months traveling to Costa Rica to assist with training and onboarding of new team members.
• Directly assisted with the creation, implementation and assessment of onboarding and training materials.

Direct support for numerous large, mid-level and small Retail and CPG clients and their supporting Sales Directors. Assist in strategic planning, solution consultation and process improvements to help drive revenue growth, increase client ROI and support Catalina’s new and/or existing products and solutions.

• Promoted to Client Director in 2016 and was asked to support one of Catalina’s platinum Retail clients.
• Assisted in landing a $10M contract with a CPG client by providing the supporting Sales Directors with pertinent client and category results and partnering with product to add on new company solutions.
• Project managed close to $85M in revenue by working up-front with the client and sales on strategy, assisting with operations on the campaign execution and partnering with analytics to ensure excellent campaign results.

Selected for a special assignment in Paris, France assisting with the support of the Retail Client Service team to drive improvements in process and quality.

• Assignment was for three months, relocated to Paris, France during that time.
• Assisted with moving campaign tracking from fax/paper filing to SalesForce.
• Completed thorough review of current processes for all our France Client Service to drive efficiencies in campaign execution.
• Assisted in building strong relationships between Client Service and Sales team to drive increased collaboration and improved services to our clients

Managed and was the main point of contact for several large CPG clients and six Sales Directors simultaneously. Consulted with sales and clients on all potential and/or approved campaigns while adhering and enforcing executional best practices and business rules. Proactively monitored and managed all active campaigns while providing recommendations and focusing on client objectives and revenue goals. Actively learned and became an expert at all internal systems and types of campaigns. In additional to being the main point of contact for clients and sales, also built strong relationships with all other internal partners, such as analytics, creative services and loyalty services.

• Selected as one of the first Media Consultant/Account Managers to participate in a an important internal process improvement project.
• Effectively implemented and standardized processes during this internal process improvement project by providing feedback and proactive solutions to better optimize the process.
• Selected as a Subject Matter Expert for several internal campaigns and platforms by dedicating myself to becoming an expert and proactively reaching out for continued education on these topics.