Jill Begley

• Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
• Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific doctor.
• Confirmed appointments, communicated with patients, and updated patients records.
• Kept reception area clean and neat to give patients positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Collected payments, processed transactions and updated relevant records.
• Maintained clean and welcoming reception area, contributing to positive first impression for patients.
• Pulled insurance for patients on a daily basis.
• Pulled and refilled patients charts as needed.
• Paid attention to detail while completing assignments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Enhanced customer satisfaction by resolving issues promptly and professionally.

• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Responded to customer requests, offering excellent support and recommendations to address needs.
• Established trust with clients through clear communication, patience, and understanding their unique challenges to be able to offer solutions tailored to their needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Collected all necessary documents with residents and their families before and during move in.
• Greeted families and residents during move in process.
• Worked with the appropriate staff to ensure rooms were clean, organized, and fully prepared for patient move in.
• Worked with hospitals, our facilities staff, and patients families to ensure all needs were able to be met for patients before move in.

• Organized library shelves, materials and equipment in clear, alphabetized order.
• Answered questions from patrons and helped to find desired materials.
• Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
• Utilized computer databases to locate library materials.
• Processed interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
• Assisted with mailings of interlibrary loans to facilitate flow of information and resources between libraries.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.