Jill Belcher
New Athens,IL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
13
13
years of professional experience
Work History
Data Entry Specialist
Southwestern IL College
01.2023 - Current
- Enhanced data accuracy by meticulously inputting and validating information for approximately 150 students per term.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Build class details in State of IL regulated data system for state and federal funding.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Graduation team planning committee, and other events.
Optician, Jefferson Barracks VA
PDS Consultants
04.2022 - 12.2022
- Improved customer satisfaction by providing personalized eye wear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Optician
Us Vision Group
10.2021 - 04.2022
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Appointment setting, reminder calls and customer communication for product arrival in store and assist with fitting.
Office Manager
Elite Dental Partners
08.2020 - 09.2021
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Evaluated employee records and productivity and submitted evaluation reports.
Optician to Store Manager/Optician
US Vision
07.2019 - 08.2020
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Cosmetologist
Hair Studio
04.2018 - 07.2019
- Developed creative techniques to provide clients with latest hairstyles.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Self Employed Cosmetologist
Self
06.2011 - 03.2018
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Styled hair, makeup and nails for customers for special events and occasions.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Increased revenue through effective customer service and inventory management.
- Used social media platforms to promote salon and services.
- Developed rapport with sales representatives or ordering and maintaining product inventory.
Education
High School Diploma -
Waltonville HS
Waltonville, ILLicense of Cosmetology Instructor - Instructor
Precision Point School of Cosmetology
Fairview Heights, ILLicense - Cosmetology
Centralia School of Cosmetology
Centralia, ILCertification - Project Management Certification
Coursera
Online11.2023
Skills
- Customer Relations
- Data Reporting / Drafting
- Meeting Planning
- Event Coordination
- Office Management
- Project Coordination
- Accuracy and Attention to Detail
- Project Management
- Customer Relationship Management
- Business Administration
- Effective Communication
- Team Leadership
- Training and Development
Timeline
Data Entry Specialist
Southwestern IL College
01.2023 - Current
Optician, Jefferson Barracks VA
PDS Consultants
04.2022 - 12.2022
Optician
Us Vision Group
10.2021 - 04.2022
Office Manager
Elite Dental Partners
08.2020 - 09.2021
Optician to Store Manager/Optician
US Vision
07.2019 - 08.2020
Cosmetologist
Hair Studio
04.2018 - 07.2019
Self Employed Cosmetologist
Self
06.2011 - 03.2018
High School Diploma -
Waltonville HS
License of Cosmetology Instructor - Instructor
Precision Point School of Cosmetology
License - Cosmetology
Centralia School of Cosmetology
Certification - Project Management Certification
Coursera
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