Jill Borsuk

• Collaborated with team members to ensure efficient food preparation and service.
• Trained new employees on operational procedures and customer service standards.
• Maintained cleanliness and organization of workstations to meet health and safety regulations.
• Assisted in inventory management by tracking supplies and reporting shortages.
• Improved workflow efficiency through proactive communication with kitchen staff.

• Developed and refined recipes for a variety of baked goods to enhance menu offerings.
• Oversaw daily production schedules, ensuring timely delivery of fresh products to dining areas.
• Implemented quality control measures to maintain consistency in product taste and presentation.

* Drafted and organized legal documents.

* Maintained accurate trial calendar.

* Addressed client inquiries.

• Drafted legal documents, including pleadings, motions, and contracts for attorney review.
• Managed client communications, scheduling appointments, and maintaining case files for attorneys.
• Filed legal documents with the Federal District Courts, Wisconsin Supreme Court, Court of Appeals, and Wisconsin Circuit Courts.
• Assisted in trial preparations by organizing exhibits, evidence, and witness lists efficiently.

• Supervised 17 Patient Service Representatives in 4 satellite offices and the main office.
• Was the senior contact for any patient related issues that might affect their hospital charges for the University Physicians at University Hospital.
• Developed training programs for staff to improve customer service skills and operations.

• Managed patient inquiries using electronic health record systems.
• Ensured accurate collection and verification of patient insurance information for seamless processing.
• Facilitated communication between patients and healthcare providers to enhance service delivery.
• Assisted in resolving patient complaints, improving overall satisfaction ratings through effective problem-solving.

• Provided accurate policy information and guidance to beneficiaries regarding coverage.
• Assisted beneficiaries in navigating the appeals process.