Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
SalesAssociate
Jill Bradley

Jill Bradley

Aspen,CO

Summary

Friendly and polished Hospitality Manager brings proven experience in Resort environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Passionate Hospitality Manager offering 30+ years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Front Desk Manager

The Little Nell
05.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Attended staff meetings and brought issues to attention of upper management.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
  • Coordinated with sales department to identify potential leads from incoming inquiries.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
  • Optimized room inventory management, resulting in reduced overbooking occurrences.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Promoted upselling opportunities to maximize revenue through available add-ons and packages.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Increased repeat business by providing exceptional service and promptly handling guest feedback.
  • Maintained transaction security by verifying payment cards against identification.
  • Ensured data accuracy through regular audits of guest profiles.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Stored guest valuables in safe and individual boxes for security.
  • Implemented policies and procedures to maintain compliance with brand standards and local regulations.
  • Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Prioritized safety protocols by enforcing security measures at all entrance points.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Healthcare Clinician

SeaView Community Services
01.2024 - 04.2024
  • Monitoring patients with Mental Health Issues and doing med counts
  • Scheduled Staff

Night Auditor

Vail Resorts
09.2023 - 01.2024
  • Complete end of day reports
  • Turn day over
  • Prepare reg cards for next day
  • Check in and out guests, Must be security for the property during the hours of 7pm to 6am
  • Make front desk employee schedule
  • Be able to cover other shifts when needed.

Night Auditor

Alyeska Resort
07.2023 - 09.2023
  • Audit position 10 hour shifts
  • Opera system closing hotel, 7 restaurants and shops.

Housekeeping

Denali Tri Cabins
04.2023 - 05.2023
  • Cleaning the 10 cabin facility and coordinating check in and check outs.

Medical Assistant

Emerald Coast family medicine
12.2022 - 04.2023
  • Triage/ injections/ putting vitals in patients charts and updating their history/EKG/ Urinalysis.

Office Assistant

Rooms To Go
11.2021 - 04.2023
  • Audit, Answer Calls, Get approval for finance for customer, Handle customer problems, Communicate to corporate problem tickets.

Front Desk Receptionist/Billing

Nation's Best Family Health Care
09.2022 - 01.2023
  • I work on availity to verify next day billing
  • I check in and out on ECW system
  • I also schedule appointments and scan and fax documents into charts.

Hotel Utility

Norwegian Cruise Line
06.2022 - 10.2022
  • I have my MMC and my TWIC.

Front Desk Manager

Embrace Hospice House
02.2020 - 05.2022
  • Front desk responsibilities such as breaking down patients files, uploading files, gathering information from the nurses and doctors, dealing with patients families and other front desk medical duties
  • I was responsible for payroll and other office tasks.

Night Auditor and Front Desk Clerk

Holiday Inn
08.2020 - 03.2021
  • End of day audit, Taking reservations, Checking guests in and out, Sending emails to corporate, Trained in Oprah and Quore.

Recreational Supervisor

OCEAN LAKES FAMILY CAMPGROUND
05.2020 - 03.2021
  • I am responsible for helping customers and solving problems
  • I also am in charge of the floor staff
  • I am responsible for balancing money at the end of day and closing the building.

Night Auditor

Hampton Inn
01.1999 - 02.2000
  • I was responsible for closing out the day, making sure the money balanced
  • I also was required to check in customers and I also created the employee schedule.

Education

High School Diploma -

Panama City Christian School
Panama City, FL

Business Administration And Management

Bryan University
Arizona City, AZ

Skills

  • Receptionist
  • Cash Handling (3 years)
  • Billing
  • Scheduling
  • Night Audit
  • Guest Services
  • Upselling
  • Bookkeeping
  • Auditing
  • Hotel Experience
  • Front Desk
  • Customer Service
  • Accounts Payable
  • Shift Management
  • Accounting
  • POS
  • Account Reconciliation
  • Accounts Receivable
  • Office Management
  • Bank Reconciliation
  • General Ledger Reconciliation
  • General Ledger Accounting
  • Financial Report Writing
  • QuickBooks
  • English
  • Journal Entries
  • Microsoft Dynamics GP
  • Payroll
  • Hospitality
  • Phone Etiquette
  • Financial Statement Preparation
  • Data Entry
  • Supervising Experience
  • Medical Terminology

Accomplishments

I have my certifications in Fire Rescue Procedures, First Aide Certified, Water Rescue and Mob Control from the United States Coast Guard. I have my Merchant Mariners Certification and also my TWIC card.

Certification

  • First Aid Certification, 08/22 to 08/27
  • OLCC Service Permit
  • TWIC Card
  • CPR Certification
  • Driver's License
  • Certified Medical Assistant
  • AED Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Front Desk Manager

The Little Nell
05.2024 - Current

Healthcare Clinician

SeaView Community Services
01.2024 - 04.2024

Night Auditor

Vail Resorts
09.2023 - 01.2024

Night Auditor

Alyeska Resort
07.2023 - 09.2023

Housekeeping

Denali Tri Cabins
04.2023 - 05.2023

Medical Assistant

Emerald Coast family medicine
12.2022 - 04.2023

Front Desk Receptionist/Billing

Nation's Best Family Health Care
09.2022 - 01.2023

Hotel Utility

Norwegian Cruise Line
06.2022 - 10.2022

Office Assistant

Rooms To Go
11.2021 - 04.2023

Night Auditor and Front Desk Clerk

Holiday Inn
08.2020 - 03.2021

Recreational Supervisor

OCEAN LAKES FAMILY CAMPGROUND
05.2020 - 03.2021

Front Desk Manager

Embrace Hospice House
02.2020 - 05.2022

Night Auditor

Hampton Inn
01.1999 - 02.2000

High School Diploma -

Panama City Christian School

Business Administration And Management

Bryan University

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Jill Bradley