Jill Brandes
Dry Creek,AK
Summary
Dynamic medical professional with extensive experience at Canby Family Practice Clinic, excelling in electronic health records management and patient relations. Proven ability to enhance patient communication and streamline operations, ensuring compliance with HIPAA regulations. Skilled in team building and motivated to deliver exceptional customer service while maintaining accurate medical records.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Canby Family Practice Clinic
10.2020 - 05.2025
- Supervised daily operations of front desk staff to ensure efficient patient flow.
- Coordinated scheduling and appointment management using electronic health record systems
- Implemented strategies to enhance patient communication and service quality.
- Collaborated with healthcare providers to streamline patient check-in processes.
Medical Records Specialist
Canby Family Practice Clinic
08.2016 - 05.2025
- Managed electronic health record systems to ensure accurate patient data entry and retrieval.
- Implemented efficient filing processes, improving accessibility of medical records for clinical staff
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare providers.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries
- Scanned medical records in digital format for easy retrieval and accessibility.
- Followed exact procedures for handling transfers and other releases of medical records.
Education
Bachelor Of Arts For Teaching - Elementary Education
Keene State College
Keene, NHBachelor Of Arts - Business Economics
University of Richmond
Richmond, VASkills
- HIPAA compliance
- Team building and motivation
- Insurance verification
- Electronic health records management
- Front desk operations
- Patient scheduling
- Microsoft office
- Patient registration
- Patient relations
- Payment collection
- Telephone etiquette
- Customer service
Timeline
Medical Receptionist
Canby Family Practice Clinic
10.2020 - 05.2025
Medical Records Specialist
Canby Family Practice Clinic
08.2016 - 05.2025
Bachelor Of Arts For Teaching - Elementary Education
Keene State College
Bachelor Of Arts - Business Economics
University of Richmond
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