Summary
Overview
Work History
Education
Skills
Timeline
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Jill Brannock

Centreville,MD

Summary

Experienced administrative professional with background in office management, customer service and computer skills. Able to handle multiple tasks efficiently . Known for reliability and positive work attitude.

Overview

40
40
years of professional experience

Work History

Sales Associate

Bath & Body Works
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Process shipment.
  • Managed returns, exchanges and refunds in accordance with store policy.

Key Holder

Talbots
04.2018 - 05.2023
  • Managed daily cash handling procedures.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Administrative Assistant

QAC Parks & Recreation
04.1985 - 05.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Scheduling of parks and sporting events.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.

Education

High School Diploma -

QACHS
Centreville, MD
06-1984

Skills

  • Providing customer service to the public
  • Scheduling of facilities
  • Answering multi-phone lines
  • Filing, faxing, emailing, scanning of documents
  • Use of Microsoft Office
  • Accounts Payable/Receivable
  • Ordering of office supplies

Timeline

Sales Associate

Bath & Body Works
06.2023 - Current

Key Holder

Talbots
04.2018 - 05.2023

Administrative Assistant

QAC Parks & Recreation
04.1985 - 05.2018

High School Diploma -

QACHS

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Jill Brannock