Jill Brannock
Centreville,MD
Summary
Experienced administrative professional with background in office management, customer service and computer skills. Able to handle multiple tasks efficiently . Known for reliability and positive work attitude.
Overview
40
40
years of professional experience
Work History
Sales Associate
Bath & Body Works
Queenstown, MD
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Process shipment.
- Managed returns, exchanges and refunds in accordance with store policy.
Key Holder
Talbots
Queenstown, MD
04.2018 - 05.2023
- Managed daily cash handling procedures.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Administrative Assistant
QAC Parks & Recreation
Centreville, MD
04.1985 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduling of parks and sporting events.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
QACHS
Centreville, MD06-1984
Skills
- Providing customer service to the public
- Scheduling of facilities
- Answering multi-phone lines
- Filing, faxing, emailing, scanning of documents
- Use of Microsoft Office
- Accounts Payable/Receivable
- Ordering of office supplies
Timeline
Sales Associate
Bath & Body Works
06.2023 - Current
Key Holder
Talbots
04.2018 - 05.2023
Administrative Assistant
QAC Parks & Recreation
04.1985 - 05.2018
High School Diploma -
QACHS