Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Brown

Long Beach,MS

Summary

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.

Overview

13
13
years of professional experience

Work History

Cashier Team Lead

Keith's Superstores
11.2022 - 05.2023
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Monitored areas for security issues and safety hazards.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained stock to meet expected customer demand.
  • Educated employees on register use, merchandising, and customer service.

Cashier Manager

Gulfport Dragway/Full Throttle Grill
10.2013 - 10.2022
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Owner/Operator

M & J Cleaning Services
03.2010 - 06.2018
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Developed business plan, processes and procedures to provide superior cleaning services to customers.

Education

No Degree - Psychiatric Technician

PCI Health Training Center
Dallas, TX
02.2001

Skills

  • Over 30yrs Customer Service Experience
  • Special Assignments
  • Advising and Coaching
  • Money Handling
  • Product Restocking
  • POS Systems
  • Inventory Audits
  • Opening and Closing Procedures
  • Manager Support
  • Adaptable and Flexible
  • Guest Satisfaction
  • Till Counting
  • Microsoft Office
  • Food and Beverage Experience

Timeline

Cashier Team Lead

Keith's Superstores
11.2022 - 05.2023

Cashier Manager

Gulfport Dragway/Full Throttle Grill
10.2013 - 10.2022

Owner/Operator

M & J Cleaning Services
03.2010 - 06.2018

No Degree - Psychiatric Technician

PCI Health Training Center

Similar Profiles

CREATE PROFILE
Jill Brown