Jill Browning

• Worked in all specialty areas of billing. Analyzes, investigates and negotiates complex billing issues not calculated through traditional methods of billing with limited supervision.
• Focused daily performance on highest priorities and critical tasks while adapting to frequent changes.
• Researched and rapidly resolved customer conflicts for our high-profile customers, ensuring exceptional service levels and fostering long-term relationships.
• Collaborated with cross-functional teams to optimize customer support strategies.

•Accurately calculate and disburse commissions based on pre-defined commission structures for
over 1200 Real Estate Agents.
•Track and manage commission data for Real estate commission payouts, and other relevant
information.
.•Process commission reports related to commission payouts.
.•Address commission-related questions and issues related to commission calculations, payouts, 1099, W-9 and invoices owed.
•Ensure compliance's commission practices with relevant regulations and company policies

• Disburse monthly referral Bonus to Real Estate Agents

• Respond to customer’s billing related questions via various channels.
• Streamlined billing processes by applying new software and creating easy-to-understand documentation and training materials reducing errors and increasing efficiency.
• Mentored junior advisors, fostering camaraderie among colleagues while supporting them in their learning journeys.
• Reduced customer complaints by proactively identifying areas for improvement.

• Cross-trained and Performed Job Shadows in associated departments to get better understanding of billing needs and foster cross-functionality in departments.
• Inform Internal customers about Company polices, process and procedures while supporting the best overall customer experience.
• Assisted with Special projects assigned by leadership while using my subject matter expertise.
• Received Award/Bonus from company for process improvements in reduce billing time and efficiencies while receiving additional annual bonus each year.

• Trained new and existing employees on daily, monthly and weekly assignments needed for department.
• Facilitated communication and collaboration between departments to help business function smoothly.
• Managed high volume of invoices, consistently meeting deadlines while keeping accuracy and organization according to Sarbanes-Oxley Act and Tariff guidelines.

• Resolved customer complaints with empathy and active listening, resulting in increased customer loyalty and trust.
• Managed escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike while Negotiating payment arrangements to minimize loss of revenue.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.