Jill Burchartz
Denver,CO
Summary
Experienced clinical operations professional with a strong background in digital mental health, specializing in provider licensing, credentialing, and workflow optimization. Adept at managing provider networks, enhancing participant outcomes, and driving operational efficiency. Passionate about leveraging innovative solutions to improve access to quality mental health care. Seeking a leadership role in clinical operations within a forward-thinking digital mental health organization.
Overview
4
4
years of professional experience
Work History
Clinical Operations Specialist
Meru Health
02.2023 - 10.2024
- Managed licensing for 100+ therapists across all 50 states, ensuring compliance for over 700 licenses with state and payer requirements.
- Led onboarding and cross-licensing of new providers, preparing detailed profiles for seamless app integration.
- Oversaw provider network activation, optimizing therapist availability for intakes using performance metrics and state-specific needs.
- Identified diversity gaps in the provider network and collaborated with cross-functional teams—including compliance, product, and marketing—to improve participant-therapist matching and resolve network deficiencies.
- Provided licensing support by liaising with state boards, sourcing approved CEUs, and developing a comprehensive CEU repository for ongoing provider education.
- Designed and implemented streamlined workflows, reducing licensing turnaround times by 25% and enhancing operational efficiency.
Clinical Operations Coordinator & Interim Credentialing Specialist
Meru Health
08.2022 - 02.2023
- Facilitated submission and tracking of behavioral health credentialing applications with insurance payers, ensuring timely provider enrollment.
- Compiled credentialing packets for committee review, supporting onboarding decisions and regulatory compliance.
- Managed provider CAQH profiles on behalf of providers to ensure up-to-date records
- Supported the provider network within the community pod, fostering collaboration, team-building, and professional development to optimize service delivery, provider performance, and client outcomes.
- Managed day-to-day operations, addressing provider needs, resolving challenges, and ensuring alignment of clinical goals with the integration of digital health tools.
Care Operations Coordinator
Meru Health
01.2022 - 08.2022
- Served as the primary point of contact for participants, managing intake sessions and ensuring timely access to care within the Meru Health program.
- Delivered high-touch, compassionate customer service, guiding participants through program navigation, cost-sharing details, and treatment-related inquiries.
- Addressed and resolved participant concerns and technical issues with the treatment app, tracking trends to identify opportunities for system improvements.
- Enhanced operational efficiency by developing streamlined workflows, leveraging data for decision-making, and contributing to cross-functional project initiatives.
- Managed Zendesk ticket queues and resolved financial eligibility queries, ensuring prompt and accurate responses to participant needs.
Patient Outcome Manager
Amen Clinics
08.2020 - 12.2021
- Served as the initial therapeutic contact, fostering rapport with patients and families to ensure a positive experience and smooth clinical flow.
- Conducted intake assessments and gathered comprehensive medical, psychiatric, and family history to support accurate diagnosis and treatment planning by the medical team.
- Performed mental status exams, scored checklists, and compiled detailed reports to inform clinical decisions.
- Tailored follow-up coaching and patient interviews to monitor symptoms, track progress, and ensure alignment with treatment recommendations.
- Collaborated with clinical teams to review and support ongoing treatment plans, addressing patient concerns and improving care coordination.
Education
Master of Arts - Psychology
Pepperdine University
Bachelor of Arts - Psychology
California State University, Fullerton
Skills
- Healthcare Operations & Licensing
- Project Management & Workflow Optimization
- Cross-functional Team Collaboration
- Data Analysis & Process Improvement
- Provider Network Development
- Customer Relationship Management
- Communication & Training Development
- Regulatory Compliance (HIPAA, NCQA)
Proficiencies
- Google Suite & Microsoft Office (Excel, PowerPoint, Word)
- Salesforce, Greenhouse, Zendesk
- Licensing & Credentialing Platforms & EMR systems
- Workflow Management Tools
Timeline
Clinical Operations Specialist
Meru Health
02.2023 - 10.2024
Clinical Operations Coordinator & Interim Credentialing Specialist
Meru Health
08.2022 - 02.2023
Care Operations Coordinator
Meru Health
01.2022 - 08.2022
Patient Outcome Manager
Amen Clinics
08.2020 - 12.2021
Master of Arts - Psychology
Pepperdine University
Bachelor of Arts - Psychology
California State University, Fullerton