Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jill Burchfield

Big Pine Key,FL

Summary

Personable and positive individual with excellent communication skills and natural ability to connect with people. Possesses strong problem-solving abilities and deep understanding of customer service principles, combined with ability to adapt quickly to new technologies. Committed to providing exceptional customer experiences and ensuring satisfaction in every interaction. Offering strong foundation in communication and problem-solving skills, eager to learn and develop in customer-facing environment. Brings ability to quickly understand and adapt to new procedures and technologies essential for role. Ready to use and develop interpersonal and technical skills in [Desired Position] role.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Customer Representative

Uhaul Moving And Storage
04.2019 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.

Secretary to the General Manager

Middlebrooks And Sons
12.2014 - 04.2019
  • Supported the General Manager in decision-making by providing accurate data, research, and reports.
  • Maintained a well-organized filing system for easy document retrieval and improved office workflow.
  • Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
  • Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.

Phelbomist Supervisor

Lower Keys Medical Center
02.2003 - 04.2011
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

High School Diploma -

AuGres Sims
Au Gres, MI
05.1981

Skills

  • Quality assurance
  • [Product or service] support
  • Payment processing
  • Customer service excellence
  • Shipping and receiving
  • Assertiveness
  • Data management

Certification

CAM License



Timeline

Customer Representative

Uhaul Moving And Storage
04.2019 - Current

Secretary to the General Manager

Middlebrooks And Sons
12.2014 - 04.2019

Phelbomist Supervisor

Lower Keys Medical Center
02.2003 - 04.2011

High School Diploma -

AuGres Sims

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Jill Burchfield