Jill Burdick
Metairie,Louisiana
Summary
Dynamic professional with a proven track record at PetSmart Retailer, excelling in customer service and team leadership. Adept at conflict resolution and maintaining operational standards, I effectively enhanced customer satisfaction and streamlined sales transactions. My adaptability and strong communication skills foster positive client relationships and drive business success.
Overview
23
23
years of professional experience
Work History
Assistant Manager
PetSmart Retailer
Metairie, LA
12.2023 - Current
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Small Business Owner
Self Employed Services
Metairie, LA
01.2002 - Current
- Executed deep-cleaning projects, including scrubbing tile grout and waxing floors.
- Sanitized bathrooms, ensuring thorough cleaning of toilets, showers, tubs, sinks, and countertops.
- Cleaned kitchen appliances, such as stoves, refrigerators, and microwaves.
- Vacuumed carpets and upholstered furniture to maintain cleanliness.
- Dusted furniture, fixtures, window sills, baseboards, and other surfaces regularly.
- Changed linens on beds according to client requests.
- Maintained organized stock of cleaning supplies for efficient operations.
- Interacted professionally with clients and guests during daily tasks.
Education
High School Diploma -
Grace King High School
Metairie, LA05-1989
Skills
- Customer service
- Sales transactions
- Team leadership
- Point-of-sale systems
- Conflict resolution
- Inventory management
- Data entry
- Client interaction
- Cleaning standards
- Adaptability and flexibility
- Decision-making
- Customer relationship management (CRM)
- Customer rapport
- Verbal and written communication
- Problem-solving
- Product and service sales
- Employee supervision
- Retail operations
Timeline
Assistant Manager
PetSmart Retailer
12.2023 - Current
Small Business Owner
Self Employed Services
01.2002 - Current
High School Diploma -
Grace King High School