Summary
Overview
Work History
Education
Skills
Certification
About me
Timeline
Generic

Jill Burke

Yulee,USA

Summary

Resourceful and compassionate shift supervisor, known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excels at communication, problem-solving, and adaptability, with front-line experience, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Wawa
Yulee, USA
05.2024 - Current
  • Directed and motivated teams to enhance engagement and performance levels.
  • Ensured positive customer experience by resolving complaints and addressing inquiries promptly.
  • Maintained store cleanliness and organization, adhering to Wawa standards.
  • Contributed to sales targets achievement while maximizing store profitability.
  • Managed expenses efficiently, identifying opportunities for cost savings.

Birth Doula-Self Employed

Freedom Birth & Wellness
Hammonton, USA
09.2015 - 09.2024
  • Delivered childbirth education to expecting clients, ensuring positive birth experiences.
  • Provided physical, emotional, and informational support throughout pregnancy and early motherhood.
  • Maintained calmness in high-pressure situations to facilitate effective care.
  • Coordinated care schedules and fostered relationships with clients for seamless support.

Seasonal Customer Service Representative

Spencer's & Spirit Halloween
Egg Harbor Township, USA
09.2023 - 04.2024
  • Handled customer inquiries across phone calls, emails, and chat messages.
  • Practiced active listening to identify customer needs and concerns.
  • Resolved customer issues and complaints efficiently and effectively.
  • Managed customer records, processed orders, and maintained accounts.
  • Collaborated with remote team to ensure professional service delivery from home.

Customer Service Associate & Sales

White Horse Wine and Spirits
Absecon, USA
09.2010 - 09.2016
  • Delivered exceptional customer service in gourmet organic market and deli.
  • Took customer orders and managed stock and inventory levels.
  • Updated website with daily specials to enhance customer engagement.
  • Maintained store's pristine appearance and inviting atmosphere.

Office Assistant/Receptionist

The Pink Corset Lingerie Boutique
Smithville, USA
08.2011 - 07.2012
  • Delivered exceptional customer service by greeting customers and assisting with product selection.
  • Processed sales transactions efficiently using point-of-sale systems for cash and credit payments.
  • Tracked inventory levels, identified shortages, and conducted inventory counts to ensure accuracy.
  • Maintained positive relationships with international sales representatives to support global operations.

Bartender and Server

Los Amigos Atlantic City
Atlantic City, USA
01.2009 - 09.2011
  • Created welcoming and positive atmosphere for customers, addressing inquiries and resolving issues.
  • Prepared and served drinks quickly and accurately during peak hours.
  • Maintained extensive knowledge of drink recipes, including classic and signature cocktails.
  • Handled cash transactions with accuracy and efficiency.
  • Managed multiple tasks simultaneously, including taking orders and preparing drinks.
  • Collaborated effectively within team to foster a positive work environment.

Bartender

Phillips Seafood and Souzai Sushi & Sake
Atlantic City, USA
05.2007 - 01.2009
  • Created welcoming atmosphere to enhance customer experience and satisfaction.
  • Resolved customer inquiries and issues efficiently to maintain loyalty.
  • Prepared and served drinks accurately during peak hours, ensuring timely service.
  • Managed cash transactions with precision to uphold financial integrity.
  • Handled multiple tasks simultaneously, including order taking and drink preparation.
  • Collaborated effectively with team members to foster positive work environment.
  • Conducted on-the-job training for new and existing staff to enhance skills.

Education

High School Diploma -

Charter~Tech High School
Somers Point, NJ
06-2006

Skills

  • Point of sale (POS) systems
  • Leadership skills
  • Time Management
  • Medical office administration
  • Hospitality management
  • Phone etiquette
  • Organizational skills
  • Medical terminology
  • Communication skills
  • Customer service expertise
  • Google Docs proficiency
  • Microsoft Office Suite
  • Home and community care
  • Guest services management
  • Sales strategies

Certification

  • HERBAL Doula & Birthkeeper Certification 11/2019
  • Supporting Neonatal Resuscitation 08/02/2020
  • Spinning Babies Resolving Shoulder Dystocia 07/28/2020
  • Servsafe Manager's Certification, 02/01/25 Completed Food Protection Manager Certification Examination

About me

  • I am a hard-working wife and mother who has a passion for helping people. Ran my own successful doula business for many years helping couples become confident parents. I have an eye for detail and appreciate organization and clean esthetics. Very comfortable with communication, including public speaking, and am not afraid to lead a team. I take pride in the work I do on a daily basis. I consider myself very dependable, showing up to work every day with a smile on my face ready to complete the tasks at hand.

Timeline

Shift Supervisor

Wawa
05.2024 - Current

Seasonal Customer Service Representative

Spencer's & Spirit Halloween
09.2023 - 04.2024

Birth Doula-Self Employed

Freedom Birth & Wellness
09.2015 - 09.2024

Office Assistant/Receptionist

The Pink Corset Lingerie Boutique
08.2011 - 07.2012

Customer Service Associate & Sales

White Horse Wine and Spirits
09.2010 - 09.2016

Bartender and Server

Los Amigos Atlantic City
01.2009 - 09.2011

Bartender

Phillips Seafood and Souzai Sushi & Sake
05.2007 - 01.2009

High School Diploma -

Charter~Tech High School

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