Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jill Butt

Albert Lea,MN

Summary

Dynamic Retirement Plan Services Manager at Alerus with a proven track record in enhancing client experiences and fostering team development. Skilled in compliance and customer service, I excel in problem-solving and employee training, driving continuous improvement and achieving business goals through effective collaboration and leadership.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Retirement Plan Services Manager

Alerus/ABG
02.2003 - Current
  • Resolved escalated customer complaints professionally and timely, turning potentially negative experiences into opportunities to improve the client experience.
  • Hired, trained and supervised team members to meet business goals related to compliance testing, form 5500, and client service standards.
  • Developed and maintained positive relationships with clients while maintaining a high level of customer service.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company procedures accordingly.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
  • Proactively coach and mentor team members for continuous growth and development.

Retail Sales Manager

Herberger's Department Store
06.1997 - 02.2003
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Managed day-to-day staffing and handled scheduling for my departments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain service levels.
  • Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.

Education

Bachelor of Science - Business Administration

Minnestoa State University, Mankato
Mankato, MN
07-1999

Skills

  • Positive attitude
  • Excellent verbal and written communication
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Employee training and development
  • Goal oriented
  • Team collaboration and leadership

Certification

QKA - Qualified 401(k) Administrator

Timeline

Retirement Plan Services Manager

Alerus/ABG
02.2003 - Current

Retail Sales Manager

Herberger's Department Store
06.1997 - 02.2003

Bachelor of Science - Business Administration

Minnestoa State University, Mankato

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