Jill Canary
Clayton,GA
Summary
Dedicated professional with a proven track record in victim advocacy and law enforcement communications, combining expertise in crisis intervention, support services, and effective communication protocols. Possesses a passion for helping individuals in vulnerable situations and ensuring the seamless coordination of emergency response efforts. Eager to expand skill set and embrace new professional challenges, leveraging a strong foundation in victim advocacy and law enforcement to contribute positively to diverse environments. Committed to continuous learning and growth in pursuit of excellence in service delivery and community engagement.
Overview
23
23
years of professional experience
Work History
Sales Representative
Zicom, Inc. / Premium Poly Patios
08.2018 - Current
- Responsibilities include receiving incoming sales calls for poly lumber furniture products.
- Educating customers on various products, assisting customers with order processing, warranty processing and general customer service. Business is family member owned.
Victim Advocate
Coconut Creek Police Department
08.2018 - 01.2021
- Performed senior level and/or lead work in the Police Department by providing crisis intervention and support services to victims of crime, including domestic violence, sexual assault, and homicide.
- Coordinated with law enforcement, social service agencies, and legal professionals to ensure victims received comprehensive support and resources.
- Conducted needs assessments and developed individualized safety plans for victims to address their immediate and long-term needs.
- Advocated for victims' rights within the criminal justice system and provided court accompaniment and assistance with victim impact statements.
- Collaborated with community organizations to raise awareness about victim issues and promote prevention efforts.
- Worked under limited supervision and considerable latitude in the use of initiative and independent judgment.
- Relied on experience and exercised independent judgment to determine the best approach by using and interpreting policies and procedures. Position required to be on call 24 hours a day.
Telecommunications Technician
Coconut Creek Police Department
11.2013 - 08.2018
- Operated teletype equipment to send and receive messages via NCIC/FCIC to include missing persons, stolen vehicles, license plates, stolen items, AMBER alerts and BOLO's.
- Monitored multiple license plate readers (LPR) throughout the city for stolen vehicles and license plates, this included generating reports on specific vehicles and time frames.
- Monitored multiple security cameras located at city parks for suspicious persons and incidences.
- Responsible for arrest paperwork that included running criminal histories and running driver's licenses and license plates through the Florida Driver's And Vehicle Information Database (DAVID).
- Conducted routine maintenance and troubleshooting of teletype equipment to ensure optimal performance.
- Entered private property vehicle tows into the Records Management System (RMS).
- Handled non-emergency calls and walk-in citizens that needed police assistance by entering requests for service into the Computer Aided Dispatch (CAD) system.
Certified Training Officer
Coconut Creek Police Department
01.2011 - 09.2013
- Developed and implemented comprehensive training programs for new dispatchers, focusing on emergency call handling, dispatch protocols, and radio communication procedures using APCO guidelines.
- Conducted training sessions and workshops for dispatch personnel, ensuring adherence to departmental policies and industry best practices. Provided ongoing coaching and mentorship to dispatch trainees, monitoring performance and provided constructive feedback by Daily Observation Reports (DOR).
- Collaborated with departmental leadership to assess training needs and update curriculum content to reflect evolving standards and technologies. Supervised dispatchers during weekends and evening hours when Supervisors were not on duty.
Dispatcher/911 Operator
Coconut Creek Police Department
04.2001 - 01.2011
- Responded to emergency calls, including 911 and non-emergency lines for police service.
- Evaluated situations and dispatched appropriate law enforcement, fire, or medical personnel to respond to emergencies.
- Provided clear and accurate information to callers, including crisis intervention techniques.
- Utilized computer-aided dispatch (CAD) systems to log and prioritize incoming calls and dispatch units.
- Collaborated closely with law enforcement officers to coordinate responses and ensure the safety of the public and police officers.
- Maintained confidentiality and adhered to strict protocols in handling sensitive information and critical incidents.
- Participated in ongoing training and professional development activities to stay current with emergency dispatch protocols, procedures, and technologies.
- Demonstrated effective multitasking abilities and remained calm and composed in high-stress situations.
Education
Nursing (LPN)
Sheridan Technical College
Hollywood, FLNursing/Psychology
Barry University
Miami, FLNursing
Miami Dade College
Miami, FLSkills
- Trained in crisis intervention and de-escalation
- Client Advocacy
- Legal System Navigation
- Client Confidentiality
- Referral Coordination
- Excellent Communication
- Problem-Solving
- Relationship Building
- Client Education
Timeline
Sales Representative
Zicom, Inc. / Premium Poly Patios
08.2018 - Current
Victim Advocate
Coconut Creek Police Department
08.2018 - 01.2021
Telecommunications Technician
Coconut Creek Police Department
11.2013 - 08.2018
Certified Training Officer
Coconut Creek Police Department
01.2011 - 09.2013
Dispatcher/911 Operator
Coconut Creek Police Department
04.2001 - 01.2011
Nursing (LPN)
Sheridan Technical College
Nursing/Psychology
Barry University
Nursing
Miami Dade College