Summary
Overview
Work History
Education
Skills
Timeline
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Jill Capps

Madison,TN

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Conflict Resolution.

Overview

10
10
years of professional experience

Work History

Nurse Support Specialist

Aspire Healthcare
04.2017 - Current
  • Manage large territory of Nurse Practitioners.
  • Prep orders for medical necessity to meet Medicare guidelines.
  • Ensure that Durable Medical Equipment, imaging & lab orders are received for processing.
  • Manage medication refill requests.
  • Developed strong knowledge of medical terminology and diagnosis.

Customer Service Associate

Healthscope Benefits
06.2013 - 12.2016
  • Educated employees on medical, dental and vision benefits.
  • Guided employees through understanding of their Explanation of Benefits.
  • Assisted employees in locating In Network providers.
  • Educated employees on the dispute process for denied claims.

Education

Bachelor Of Arts - Communications

Western Kentucky University
Bowling Green, KY

Master's Degree - Conflict Resolution

Bethel University
Mckenzie, TN

Skills

  • Mediation and Problem Solving Skills
  • Public Speaking and Presentation Skills
  • Strong Written and Verbal Communication Skills
  • Multitasker with the ability to meet deadlines

Timeline

Nurse Support Specialist

Aspire Healthcare
04.2017 - Current

Customer Service Associate

Healthscope Benefits
06.2013 - 12.2016

Bachelor Of Arts - Communications

Western Kentucky University

Master's Degree - Conflict Resolution

Bethel University

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Jill Capps