Jill Catlin
907 Bergenfield Lane Chapin South Carolina 29036,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Services Referrals Front Office
Consultants In Gastroenterology
11.2022 - Current
- Facilitated prompt referral processing by establishing strong relationships with local specialists'' offices for streamlined coordination of care.
- Maintained accurate patient records by diligently updating medical histories, insurance information, and demographic data.
- Ensured compliance with HIPAA regulations through diligent protection of sensitive patient information while handling paperwork and digital records.
- Enhanced patient satisfaction by providing efficient and courteous assistance during check-in and check-out procedures.
- Delivered exceptional customer service by addressing patient inquiries and concerns promptly, ensuring high level of satisfaction with their care experience.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Scheduled patients for appointments and maintained master calendar.
Administrative Assistant
Palmetto Infusion
06.2021 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Owner/Operator Cleaning Specialist
Bee Clean
06.2015 - 02.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Millville Senior High School
Millville, NJ06.1988
Skills
- Customer service and assistance
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Appointment Scheduling
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- HIPAA C
- Patient check-in
- Phone and Email Etiquette
- Patient Registration
- Medical Terminology
- Eligibility Determination
- Scheduling Diagnostic Procedure
- Referral Coordination
Timeline
Patient Services Referrals Front Office
Consultants In Gastroenterology
11.2022 - Current
Administrative Assistant
Palmetto Infusion
06.2021 - 10.2022
Owner/Operator Cleaning Specialist
Bee Clean
06.2015 - 02.2021
High School Diploma -
Millville Senior High School
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