Jill Ceccardi
Phoenix,AZ
Summary
- Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of residents & community
- Adept at remaining accessible to residents. Offering excellent organizational and time management skills.
- Adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Property Manager
Granada Park Apts
05.2017 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance & major repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Environmental Services Housekeeper/Housekeeper/Member Services Specialist
New Freedom
02.2021 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Assisted with reentry of members with the routine of daily living & personal hygiene issues
- De-escalated situations to prevent members from leaving & assisted in securing a new program or new sober housing when no other options were available .
Cafeteria Worker/Laundry Porter
State Of Arizona
09.2018 - 05.2020
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Washed/ folded laundry & kept records according to policy .
Customer Service Agent
Uhaul
11.2016 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Assisted customers in securing reservations on moving trucks & equipment
- Responded to customer calls and emails to answer questions about products and services
Live in Caregiver
Urgent Home Care
10.2012 - 11.2015
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Handled all patients affairs in regards to paying bills, making medical appointments & transporting to and from important events.
- Assisted with daily living activities, running errands, and household chores
Automobile Salesperson
Western Auto X-Change
09.1999 - 07.2013
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining features.
- Completed registration paperwork and sales documentation.
- Met customers on lot to discuss available vehicles and options.
- Prepared purchased vehicles and completed final delivery checks.
- Developed strong rapport with customers and created positive impression of business.
Education
Some College (No Degree) - Certificate in Computer Software Level I & II
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Arizona State Driver's License
- Peer Support Certification (New Freedom)
- 10 key by touch/cash handling/ Collect Payments
- Quality Customer Service Certificate from ACI/ Rio Salado
- Computer literate (advanced )
- Conflict Resolution/Problem Solving/troubleshooting
- Self direction/self motivated
- Exceptional Oral and Written Communication Skills
- Teamwork/Integrity
- Adaptability/flexibility
- Result oriented mindset
- Planning/Organization/Decision making
Certification
- Certified Peer Support (New Freedom)
- Quality Customer Service Certificate
- CPR certification
- First Aid Certification
Peer Support Certification
I attended a 3 week Peer Support Certification class at New Freedom behavioral Health
Timeline
Environmental Services Housekeeper/Housekeeper/Member Services Specialist
New Freedom
02.2021 - 09.2023
Cafeteria Worker/Laundry Porter
State Of Arizona
09.2018 - 05.2020
Property Manager
Granada Park Apts
05.2017 - Current
Customer Service Agent
Uhaul
11.2016 - 03.2017
Live in Caregiver
Urgent Home Care
10.2012 - 11.2015
Automobile Salesperson
Western Auto X-Change
09.1999 - 07.2013
Some College (No Degree) - Certificate in Computer Software Level I & II
Maricopa Community Colleges - Rio Salado Community College
- Certified Peer Support (New Freedom)
- Quality Customer Service Certificate
- CPR certification
- First Aid Certification
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