Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jill Chait

Scottsdale,AZ

Summary

Accomplished senior VP with 20+ successful years driving the delivery of innovative sales and performance improvement strategies within diverse organizations. Savvy fiscal leader with proven expertise in the oversight of $180M+ in annual revenue across 70 clinic locations. Dynamic leader committed to building mission-focused teams through coaching, mentoring, and internal leadership development. Analytical and articulate executive with a talent for influencing positive change by cultivating strong partnerships with patients, vendors, and all levels of personnel. Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

Overview

24
24
years of professional experience

Work History

Senior Vice President of Clinical Operations

DermCare
07.2022 - Current
  • Oversee Operations across 73 Dermatology offices
  • Owned by Hildred Capital
  • Including Medical Dermatology, cosmetics, and plastic surgery
  • Responsible for steering strategic direction and growth of company generating $175M in annual revenue.
  • Expanded footprint through 5 Acquisitions and 2 De Nova clinics-lead integration team by aligning new practices with corporate culture and operational standards
  • Developed comprehensive management structure comprising managers, area managers, and regional directors to Optimize Operational efficiency, and ensure each level focuses on appropriate responsibilities.
  • Instituted company-wide focus on Culture- fostered collaborative environment that encourages innovation, and open communication, improving team morale, and operational efficiency across all locations.
  • Empowered clinic managers to become CEOs of their clinics- having the managers focus on Key Performance Indicators, enhancing Net Promoter Scores, and adept management of their P&L resulting in 16% increase in Profit Margin and 90% Net Promoter Score.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Senior Vice President of Operations

FastMed Urgent Care
01.2018 - 06.2022
  • Responsible for all operational aspects of 103 Urgent Care locations generating $115M+ in annual revenue
  • Owned by Abry Parners LLC
  • Focused on building right culture by creating exceptional experience for patients, staff and Providers
  • Implemented new Organizational Structure to optimize efficiency, improve cost effectiveness and employee retention
  • Sparked 48% increase YOY EBITDA by developing and merging strategic and financial management with attentive staff leadership
  • Decreased Turnover by 35% by creating environment that thrived on accountability and rewarded contributions.
  • Raised Net Promoter Score over 80% by implementing front and back-office training program that focused on entire Patient Experience
  • Expanded other Services and Strategies to achieve 18% increase in Visit Growth by expanding Sports Med, Priority Check-in, telemedicine, Extended hours.

Vice President of Clinical Operations

Barnet Dulaney Perkins Eye Center of Phoenix
01.2017 - 01.2018
  • Direct daily efforts of clinical team encompassing 48 physicians and 400+ support staff generating $70M+ in annual revenue.
  • Owned by H.I.G Captial
  • Assess program performance, implement metrics, and develop new strategies to drive service expansion, and growth
  • Promote goal achievement by serving as liaison to physicians, governing boards, C-level executives, and departmental leadership
  • Boosted employee morale by establishing inclusive, collaborative environment through implementation of new team-based reporting structure
  • Empowered clinic managers by launching internal development program in all key business areas, including human resources, financial management, and performance.
  • Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Established culture of continuous improvement, fostering innovation and driving sustainable growth across organization.

Senior Vice President of Operations and Sales

Vein Clinics of America
03.2015 - 12.2016
  • Oversaw all operational aspects of 60 clinic locations across 16 states generating $120M+ in annual revenue while providing executive leadership to 450-person outside sales team.
  • Owned by Sagard Capital
  • Developed departmental budgets, monitored expenses, and deployed multi-site cost reduction initiatives.
  • Championed establishment of best practices by leading staff development and mentoring programs
  • Sparked 30% increase in sales in 7 months by establishing shared goals and incentive programs.
  • Implemented patient surveys and spearheaded multi-faceted campaign to drive Net Promoter Score above 80% and attain 15% YOY increase in satisfaction.
  • Eliminated waste and cut costs by 15% through operational analysis, strategy development, and process improvement
  • Introduced new retention and mentoring programs to achieve 13% reduction in staff turnover.

Executive Vice President of Operations

Lifestyle Lift
03.2011 - 03.2015
  • Earned 4 promotions to achieve position of executive responsibility for 70 surgical centers with annual sales of $180M+
  • Privately owned by Dr. David Kent
  • Analyzed key performance indicators to identify and address obstacles to sustainable success; engineered sales strategies and advised C-level leadership regarding operational plans
  • Enforced regional compliance with healthcare regulations, internal policies, and standards of care
  • Achieved 25% YOY growth through organizational restructuring; opened 25 new sites nationwide.
  • Increased sales conversion by 55% at clinic level through initiation of mentorship program
  • Secured 20% increase in efficiency while reducing staff by leading cross-training initiative.
  • Improved all call center metrics by leading transition from internal team to external partner; planned and implemented organizational structure and training programs.

Regional Vice President

Great Expressions Dental Centers
05.2009 - 02.2011
  • Led the day-to-day operations of 12 dental practices staffed by 275 clinical, technical, and administrative team members
  • Partnered with executive leadership to engineer short- and long-range business development strategies and served as an educational resource to clinic leadership
  • Exceeded $15M revenue goal by 35% in 11 months through a focus on team building and training
  • Spearheaded an internal leadership development program which improved staff retention by 50%
  • Outperformed EBITDA goal by 15% in 1st 90 days by emphasizing accountability in staff training.

Clinical Director

Southwestern Eye Center
03.2008 - 04.2009
  • Coordinated clinical activities across 22 locations staffed by 165 employees, with a special emphasis on the promotion of Lasik services within Arizona
  • Privately owned by Dr. Bluth
  • Researched emerging healthcare trends and local markets; examined internal operations to design an innovative program strategy incorporating staff development, clinical improvements, and multi-platform marketing campaigns
  • Generated $2.5M+ in additional sales revenue, increased profitability by 30%, and grew surgical services by 80%+ in the inaugural year of the statewide Lasik program
  • Developed a call center training and mentoring program to increase call to show conversion by 40%; created a new onsite position which boosted show to sales conversion by 50%.

Regional Manager

Vision Care Holdings
01.2000 - 01.2008
  • Supervised the business operations of 14 optometry clinics employing 16 surgeons, 16 physicians, and 150+ support personnel
  • Owned by Vision Care Holdins
  • Monitored staffing levels, administered program budgets, and introduced new training opportunities to drive continuous improvement
  • Negotiated vendor contracts and allocated resources; ensured staff adherence to inventory management practices, service standards, and policies
  • Promoted to a position of regional leadership in less than a year in recognition of exceptional contributions; surpassed productivity goals by 20% and grew market share by 25% in 6 months
  • Increased sales by 200% across 17 states through hands-on leadership, training, and mentoring.

Education

Bachelor of Science -

University of Hartford
Hartford, CT

Skills

  • Operations Management
  • Health Clinics and Surgical Centers
  • Multi-Unit Retail Medicine
  • Regional Leadership and Sales Growth
  • Client Retention and Satisfaction
  • Budgeting and P&L Accountability
  • Cultural Development
  • Staff, Training, and Mentoring
  • Employee Retention and Engagement
  • Process Analysis and Improvement
  • Quality Standards and Best Practices
  • Strategic leadership
  • Operational Excellence

Timeline

Senior Vice President of Clinical Operations

DermCare
07.2022 - Current

Senior Vice President of Operations

FastMed Urgent Care
01.2018 - 06.2022

Vice President of Clinical Operations

Barnet Dulaney Perkins Eye Center of Phoenix
01.2017 - 01.2018

Senior Vice President of Operations and Sales

Vein Clinics of America
03.2015 - 12.2016

Executive Vice President of Operations

Lifestyle Lift
03.2011 - 03.2015

Regional Vice President

Great Expressions Dental Centers
05.2009 - 02.2011

Clinical Director

Southwestern Eye Center
03.2008 - 04.2009

Regional Manager

Vision Care Holdings
01.2000 - 01.2008

Bachelor of Science -

University of Hartford

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