Tessa . Pipkin
Melbourne,FL
Summary
To acquire a full-time position in which I can utilize my customer service skills and medical office background with a stable, yet growing organization.
Overview
19
19
years of professional experience
Work History
Endoscopic Procedure Site Scheduler/Therapeutic Scheduler/MA/Scheduling Dept. Float (work From Home Position)
Carolina Digestive Health Assoc., Charlotte, NC
12.2011 - 01.2025
- Worked directly with the physicians and patients in the clinic; Scheduled outpatient endoscopic procedures, for over five physicians;
- Worked closely with the advanced GI doctor on call to coordinate inpatient ERCP/EUS procedures and was responsible for scheduling follow up stent removal, Provided/explained prep instructions to patients;
- Coordinated with imaging services to schedule radiology tests and made sure the diagnoses supported the test being ordered;
- Assisted the call center with phone coverage, scheduling/rescheduling office appointments for all clinics and physicians,
- Assisted the floor clinical with processing lab orders, rooming patients by checking / recording vitals and medication data into the chart prior to MD visit;
- Processed surgical referrals;
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Property/Office Manager
Budget Self Storage, Charlotte, NC (Uncle Bob's Storage)
10.2005 - 12.2011
- Responsibilities included: handle daily operations; associate scheduling; sales/customer relations; marketing; collections and auction processing; minor property maintenance; assist with budget planning
- Achievements: Reported with the lowest quarterly A/R percentage in the area last qtr; occupancy increased50%
- (Sovran Acquisitions bought out comp
- In Dec.2010 & changed names)
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Certificate of completion - Medical Coding
U.S. Career Institutes-Cont. Ed.
Central Piedmont Community College (CPCC)
Charlotte, NCundefined
Independence High School
Charlotte, NCSkills
- Data entry;
- Allscripts, MS Word, Office Hours, Rent Manager8, SiteLink, Quikstor, DigiTech and Sentex Security programs;
- Medical terminology
- Computer skills
- Attention to detail
- Team Player
- Multitasking
- Strong work ethic
- Critical thinking
- Schedule management
- Problem-solving
- Schedule coordination
- Effective multitasking
- Teamwork and collaboration
Timeline
Endoscopic Procedure Site Scheduler/Therapeutic Scheduler/MA/Scheduling Dept. Float (work From Home Position)
Carolina Digestive Health Assoc., Charlotte, NC
12.2011 - 01.2025
Property/Office Manager
Budget Self Storage, Charlotte, NC (Uncle Bob's Storage)
10.2005 - 12.2011
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Independence High School
Certificate of completion - Medical Coding
U.S. Career Institutes-Cont. Ed.
Central Piedmont Community College (CPCC)
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