Jill Coburn
Biglerville,PA
Summary
Dynamic Fraud Policy Officer with extensive experience at Citibank, specializing in policy development and risk assessment. Proven track record in implementing data governance and enhancing operational efficiency. Adept at conducting cost-benefit analyses and presenting actionable insights, while fostering cross-functional collaboration to mitigate emerging risks.
Overview
14
14
years of professional experience
Work History
Fraud Policy Officer, VP
Citibank
02.2023 - Current
- Proposed policies, developed roadmaps, and reported on costs and benefits.
- Researched existing policies and procedures to gain firm understanding of current conditions.
- Modeled data and presented findings to leadership and opinion groups.
- Drafted and presented reports outlining policy actions.
- Investigated policies currently under discussion to assess impact on the Fraud organization.
- Primary resource for Retail Bank Fraud Policy governance and control activities.
- Perform risk assessments on new and changing products and services
- Investigate and evaluate the latest fraud trends in order to provide executive reporting.
- Identify emerging risks and threats to implement policies and strategies to mitigate
- Partner with Operational Risk, Credit Risk, Internal Audit, Legal and Compliance to evaluate and document control effectiveness
- Complete monthly/annual financial reporting deliverables
Credit Risk Management, Sr Analyst
Citibank
04.2011 - 02.2023
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed dashboard and reporting tools to track business performance metrics.
- Developed and implemented data governance policies and procedures.
- Citi Retail Project Management, proficient in all aspects of project lifecycle, 10+ years experience
- Retail Bank Actimize Platform project and process management oversite, 10+ years experience
- Experience in multiple platform upgrades and system conversions
- Identify, initiate and oversight of multiple projects including managing costs, schedules, and performance
- Specialize in large cross functional matrix group communication and leadership
- Identify and develop automation projects
Education
Associate of Science - Office Management And Medical Assistant
Hodges University
Naples, FL05-2007
Skills
- Policy analysis
- Executive update writing
- Conducting assessments
- Business acumen
- Cost-benefit analysis
- Policy implementation
- Policy compliance
- Research skills
- Program management
- Process re-engineering
- Presentation
- Policy development
Accomplishments
Chosen to participate in the Advanced Individual Training (AIT) program offered by the Fraud organization (to be completed in October 2025)
Timeline
Fraud Policy Officer, VP
Citibank
02.2023 - Current
Credit Risk Management, Sr Analyst
Citibank
04.2011 - 02.2023
Associate of Science - Office Management And Medical Assistant
Hodges University
Additional CitiBank Work History
Risk Systems Business Analyst 2001-2003
Fraud Operations Analyst 1999-2001
Fraud Operations Agent 1994-1999
Customer Service Agent 1992-1994
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