Jill Cole
South Wales,USA
Summary
Experienced with administrative support and client interactions, crucial for sales operations. Utilizes organizational skills and attention to detail to maintain accurate records and ensure smooth processes. Strong understanding of customer service principles and effective communication strategies.
Overview
22
22
years of professional experience
Work History
Lead Teller/Personal Banker
FIRST NIAGARA BANK/ KEYBANK
02.2016 - Current
- Cash handling for entire branch. Cash ordering for main vault. Scheduling of tellers. Commercial Teller transactions. Responsible for Referral Contests for tellers. Customer Service for branch. Opening and closing of the branch in managers absence. Training and evaluation of new hire employees. Bank Deposits. Scheduling.
- Promoted bank products and services, enhancing customer engagement and retention efforts.
- Processed customer transactions efficiently and accurately, ensuring high levels of service satisfaction.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, providing personalized solutions and support.
Licensed Sales Producer
Allstate Insurance
09.2014 - 02.2016
- Sell insurance and financial products to current and prospective clients by identifying customer needs. Provide prompt and courteous, accurate and friendly customer service, which can include inquiries regarding insurance eligibility, coverages, policy changes, claim submissions and billing clarification. Perform administrative tasks such as processing payments, completing bank deposits, maintaining records, monitoring insurance claims, and following up with customers as needed. Maintaining NYS licensing requirements and continuing education.
Assistant Manager
Ruum American Kids Wear
10.2013 - 06.2014
- Responsibilities Opening and closing of the store, in store managers absence. Cash handling. Store audits. Operations Manager, interviewing hiring and training of new associates. Managing payroll & monitoring employees times in and out, to comply with company standards. Visual merchandising.
Assistant Manager
Gymboree
12.2010 - 10.2013
- Opening & Closing of the store. Cash handling, bank deposits. Daily & monthly reports. Inventory Control. Training new staff. Customer Service. Visual Merchandising of the store as directed by company standards. Improving employee moral with contests and incentive boards
Owner
Jillybeanz Day Care
06.2004 - 09.2010
- Welcoming guests into the establishment. Showing them to their seats. Taking beverage orders. Training of new host/hostesses. Establishment is now closed. Childcare of children ranging in ages from 6 weeks up to 12 years of age. NYS Certified. Classes Attended include CPR First Aid, Child Abuse and Maltreatment, Fire Safety. CACFP program for Nutritious meals served daily. Age appropriate activities scheduled daily for all age groups. Scheduling and Payroll for assistant and substitute care givers. Paperwork maintained for inspectors, and accountants.
Education
Associate of Science - Medical Assisting
Bryant & Stratton
Clarence, NY06.1989
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Maryvale High School
06.1988
Skills
- Operational efficiency
- Security procedures
- Cash handling expertise
- Relationship building
- Team collaboration and leadership
- Verbal and written communication
- Punctual and reliable
- Attention to detail
- Problem-solving
- Customer service
- Positive attitude
Timeline
Lead Teller/Personal Banker
FIRST NIAGARA BANK/ KEYBANK
02.2016 - Current
Licensed Sales Producer
Allstate Insurance
09.2014 - 02.2016
Assistant Manager
Ruum American Kids Wear
10.2013 - 06.2014
Assistant Manager
Gymboree
12.2010 - 10.2013
Owner
Jillybeanz Day Care
06.2004 - 09.2010
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Maryvale High School
Associate of Science - Medical Assisting
Bryant & Stratton
Awards
Signature Circle Winner 2022, 2023, 2024