Jill Coleman
Bountiful
Summary
Dedicated and compassionate Social Worker (LCSW) with progressive career history in direct patient care, inpatient and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Department Physician Office Coordinator III
McKay Dee Hospital
- Complete and Fax CMN’s for Homecare, Insurance Forms and Work Release paperwork for patients, Order Authentication Audit each month, Schedule maintenance, Monthly Physician Meeting Minutes, Monthly Department Staff Meeting Minutes, Maintain protocols – updating electronically, Quality – work closely with Revenue Integrity and Medical Records as liaison to get documentation Completed
Emergency Department Office Coordinator III
McKay Dee Hospital
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Supported executive staff members with calendar management, and meeting coordination.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
Medical Social Work
McKay Dee Hospital
- Provide psychosocial medical social work services to patients and family members, Knowledge of community resources and discharge planning, On Call – responding to after hour hospital social work needs and trauma calls in the emergency department, PRN coverage for sick calls, vacations, and FMLA needs
Caseworker for the Teen Pregnancy Program
Department of Human Services
- Counseled teen girls through pregnancy and raising a baby, Helped the teens get assistance and other resources, Assessed & taught girls in home environment
Counselor Day Hospital
Veteran’s Hospital
- Lead individual and group therapy with the Veterans and their families, Attended seminar training with David Burns-Depression & Anxiety
Case Manager
Intermountain Health
07.2023 - Current
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Social Work Care Manager
Primary Children's Hospital
05.2020 - 07.2023
- Screen for psychosocial and transition planning needs, Psychosocial Assessments, Knowledge of Community Resources and discharge planning, Attending IDT meetings, Working with interdisciplinary team, Verify Benefits, Mental Health Assessments, Substance Use Assessments
- PICU/CICU
- Emergency Department
- Improved family dynamics by offering support, guidance, and mediation during challenging situations.
- Ensured timely access to services by effectively coordinating care with interdisciplinary teams.
- Increased community engagement by connecting clients to appropriate resources and social activities.
- Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
Social Work Care Manager
Intermountain Medical Center
04.2014 - 05.2020
- Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
- Improved family dynamics by offering support, guidance, and mediation during challenging situations.
- Facilitated successful transitions for clients through thorough discharge planning and follow-up support.
- Supported educational goals for young clients by liaising with schools and advocating for necessary accommodations or interventions.
- Mitigated crisis situations through active listening, de-escalation techniques, and timely intervention where needed.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
Education
Master of Social Work -
University of Utah
05.1993
Bachelor of Science - Social Work
Weber State University
05.1989
Skills
- Microsoft Office
- Insurance Verification
- Medical Terminology
- Time Management
- Effective Communication
- Task Prioritization
- Problem Solving
- Conflict Resolution
- Organizational Skills
- Adaptability
- Document Management
Certification
American Heart Association – BLS for Healthcare Providers (CPR and AED)
References
Available upon Request
Timeline
Case Manager
Intermountain Health
07.2023 - Current
Social Work Care Manager
Primary Children's Hospital
05.2020 - 07.2023
Social Work Care Manager
Intermountain Medical Center
04.2014 - 05.2020
Emergency Department Physician Office Coordinator III
McKay Dee Hospital
Emergency Department Office Coordinator III
McKay Dee Hospital
Medical Social Work
McKay Dee Hospital
Caseworker for the Teen Pregnancy Program
Department of Human Services
Counselor Day Hospital
Veteran’s Hospital
Master of Social Work -
University of Utah
Bachelor of Science - Social Work
Weber State University