Jill Connors
Pensacola,FL
Summary
Compassionate and dedicated Medical Assistant with extensive experience at Ascension Health Care. Proven ability in vital sign monitoring and patient education, fostering trust and satisfaction. Skilled in customer service, enhancing patient care quality. Committed to maintaining a safe clinical environment while delivering exceptional support to healthcare teams.
Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ascension Urgent Care
6665 Pensacola Blvd-Pensacola FL, 32505
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Vital sign measurement, medication administration (if permitted), EKG, wound care, patient triage, sterilization, and patient education.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Bartender
Johonny B's Front Porch
Lillian, AL
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Patient Care Technician
Ascension Sacred Heart
5151 N 9th Ave, Pensacola, FL 32504
01.2020 - 03.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
Patient Care Technician
Ascension Sacred Heart
5151 N 9th Ave, Pensacola, FL 32504
03.2018 - 12.2020
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Transported patients between rooms and appointments or testing locations.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
No Degree - Medical Assistant
Tidewater Community College
Norfolk, VAHigh School Diploma -
Christian Correspondence School
Townsend, GA01-1990
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- Direct patient care
- Procedure assistance
- CPR
- Immunization administration
- Professionalism and ethics
- Appointment setting
- Compassionate caregiver
- First aid
Certification
CPR
Timeline
Medical Assistant
Ascension Urgent Care
05.2024 - Current
Bartender
Johonny B's Front Porch
06.2023 - Current
Patient Care Technician
Ascension Sacred Heart
01.2020 - 03.2024
Patient Care Technician
Ascension Sacred Heart
03.2018 - 12.2020
No Degree - Medical Assistant
Tidewater Community College
High School Diploma -
Christian Correspondence School