Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jill Coombs

Morristwon,IN

Summary

Dynamic and results-oriented professional with extensive experience at Security Title Service and First Merchants Bank. Excelled in processing transactions, resolving issues, and enhancing customer satisfaction. Demonstrated exceptional problem-solving, organization, and computer skills. Proven track record of improving operational efficiency and client satisfaction, with a strong focus on security and compliance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Transaction Manager

Security Title Service
11.2019 - Current
  • Processing documentation associated with each transaction.
  • Address and resolve transactional issues, resulting in increased client satisfaction.
  • Handled escalated calls efficiently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained a secure working environment by following strict money handling procedures and adhering to company policies.
  • Prepared large cash deposits according to money handling and payment.
  • Collaborated closely with escrow officers, lenders, and real estate agents to ensure smooth transactions for all parties involved.
  • Maintained organized digital files and records of property titles, ensuring easy access for colleagues and clients alike.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Assisted in preparation of title insurance policies and title commitments.

Assistant Branch Manager

First Merchants Bank
06.2016 - 11.2019
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Complied with regulatory guidelines and requirements.

92 S

United States Army Reserve
01.2010 - 01.2018


  • To support and defend the Constitution of the United States against all enemies, foreign or domestic.
  • Logistics division of the U.S. Army and serves as support for deployed troops.
  • Participate in, or support, military operations, such as combat or training operations, or humanitarian or disaster relief.

Education

High School Diploma -

Greenfield Central High School
Greenfield IN
05-2004

Skills

  • Friendly, positive attitude
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Computer skills
  • Organization and time management
  • Dependable and responsible
  • Flexible and adaptable

Certification

  • Notary Public License - Indiana Secretary of State or equivalent authority.


Timeline

Transaction Manager

Security Title Service
11.2019 - Current

Assistant Branch Manager

First Merchants Bank
06.2016 - 11.2019

92 S

United States Army Reserve
01.2010 - 01.2018

High School Diploma -

Greenfield Central High School

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Jill Coombs