Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jill Cooper

Claremore,OK

Summary

Motivated Patient Account Representative offering 17 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.

Overview

36
36
years of professional experience

Work History

Patient Account Representative IV

OU Physicians Tulsa
Tulsa, OK
05.2008 - Current
  • Worked with outside entities to resolve issues with referrals/authorizations. Understand referral/pre-authorization, authorization process with most insurance companies
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Responded to patient, family and external payer inquiries.
  • Entered client details and notes into system for interdepartmental access and review.
  • Utilized computer programs to create invoices, letters and other documents.
  • Prepared reports detailing billing actions, flags and other key information.
  • Participated in any and all aspects of claim processing and accounts receivable functions of OU Tulsa including billing, charge entry, registration, follow-up and credit balance resolution.

Supervisor

OTASCO
Tulsa, OK
01.2000 - 01.2022
  • Supervised team of four employees
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Introduced team contests and goals to enhance productivity and improve employee morale.

Education

Bachelor of Science - Business Communications

Missouri State University
Springfield, MO
12.1983

High School Diploma -

Walnut Ridge High School
Columbus, OH
06.1979

Skills

  • Administration and Management
  • Attention to Detail
  • Analytical and Critical Thinking
  • Persuasive Negotiation
  • Problem Investigation
  • Time Management
  • Denial Appeals Process
  • Training and Teaching

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Account Representative IV

OU Physicians Tulsa
05.2008 - Current

Supervisor

OTASCO
01.2000 - 01.2022

Bachelor of Science - Business Communications

Missouri State University

High School Diploma -

Walnut Ridge High School

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