Jill Crabtree
Gibsonville,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Customer-focused professional with successful 27-year career in restaurant sector. Dynamic successful applying own expertise and experienced training in busy business environment.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Manager, Assistant Manager, Server
Kimbers Restaurant
08.1993 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Tax Analyst, Revaluation Clerk
Rockingham County Tax Department
01.1985 - 08.1991
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Researched tax issues and stayed current on all federal and state tax laws.
- Analyzed tax issues and made recommendations for remediation to management.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted county tax challenges.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared tax returns for individuals and businesses.
- Produced briefs, located records and organized documentation to support court cases.
- Calculated estimated and tax liabilities and issued payment instructions to facilitate timely corporate tax payments.
Education
High School Diploma -
Rockingham Community College
Wentworth, NC03.1982
Skills
- Performance Management
- Time Management
- Financial Management
- Budget Control
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Schedule Preparation
- Negotiation
- Lead Generation
- Verbal and Written Communication
- Staff Management
Accomplishments
- Supervised team of 26 staff members.
- Achieved management position by completing 27 years+ work with accuracy and efficiency
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- telecommunications Training - 1993
- responsible alcohol seller-server Training - october 2023
ride along with police
i was a ride along with my brother who was lieutenant with Reidsville Police at the time, for 1-1/2 years. I became considerably knowledgeable with operations
Timeline
Manager, Assistant Manager, Server
Kimbers Restaurant
08.1993 - 11.2022
Tax Analyst, Revaluation Clerk
Rockingham County Tax Department
01.1985 - 08.1991
High School Diploma -
Rockingham Community College
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