Jill Croy
Tampa,FL
Summary
Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Office Manager
The Painting Company of Birmingham
01.2022 - Current
- Run the day to day business of a local painting company, creating processes for customer implementation and streamlining office workflows.
Mumms Software
01.2010 - 01.2020
- Multi-user medical management system offering complete hospice-specific business & clinical software.
Director of Customer Experience
01.2016 - 01.2020
- Successfully manage multiple clients and projects simultaneously ensuring customer satisfaction through follow-up, responsiveness and thorough communication, always ensuring delivery according to project timelines
- Coordinate internal resources and third party vendors for the implementation of mumms Software
- Assist in the hiring, developing, and procedural managing of Implementation, Training, and Customer Support staff
- Liaise with COO to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day activities of Implementation, Training and Customer Support staff
- Coordinate customer communications in regard to program maintenance, updates, and issues
- Document Standard Operating Procedure (SOP) instructions for all ongoing business
Director of Administration
Mumms Software
01.2013 - 01.2016
- Including Office Management and Purchasing duties)
- Planned and implemented office systems, layouts and equipment procurement
- Directed continuous improvement of purchasing processes in line with changing organizational needs
- Also worked closely with relevant departments to manage inventory requirements
- Scheduled and assigned employees maintaining office staff, coaching and counseling as needed and managed and developed staff
- Established and implemented purchasing policies and procedures and best practices and continually monitored compliance
- Directed procurement policies ensuring items were purchased and delivered within budget and time constraints
- Developed, negotiated, and administered purchasing agreements and contracts with suppliers
- Identified and sourced new suppliers considering price, quality, support, capacity and reliability.
Administrative Coordinator
Mumms Software
01.2011 - 01.2013
Administrative Assistant
01.2010 - 01.2011
Hostess Brands
01.2009 - 01.2010
- Assisted 10 depot managers providing support services to the team
- Ran sales quota reports on a weekly basis
- Distributed new leads to sales group
- Coordinated all equipment needed for promotions.
Advent Security
01.2002 - 01.2009
- Coordinated sales of security systems
- Maintained sales line
- Distributed new leads to the sales group
- Solicited new owners with existing systems to activate service
- Worked with builders to secure sales during construction.
Education
Institute for Integrative Nutrition
Real Estate License - undefined
PA
2009
Skills
- Technical Skills & Professional Development
- Microsoft Suite, Atlassian-JIRA, QuickBooks
- Order Supplies
- Team Bonding
- Customer Relations
- Train Employees
- Coordinate Events
- CRM Software
- Project Management
Timeline
Office Manager
The Painting Company of Birmingham
01.2022 - Current
Director of Customer Experience
01.2016 - 01.2020
Director of Administration
Mumms Software
01.2013 - 01.2016
Administrative Coordinator
Mumms Software
01.2011 - 01.2013
Mumms Software
01.2010 - 01.2020
Administrative Assistant
01.2010 - 01.2011
Hostess Brands
01.2009 - 01.2010
Advent Security
01.2002 - 01.2009
Institute for Integrative Nutrition
Real Estate License - undefined
PA
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