Summary
Overview
Work History
Education
Skills
Objective
Accomplishments
Timeline
Generic

Jill Davies

Kansas City,MO

Summary

Dynamic travel expert with extensive experience in award-winning agencies. Skilled in sales, customer service, and conflict resolution, consistently delivering exceptional client experiences. Adept at managing fast-paced, deadline-driven environments. Specialized in overseas travel and cruise packages, with a strong research background and a passion for creating dream vacations. An independent agent with a loyal, affluent clientele, known for driving repeat business and market growth.

Overview

29
29
years of professional experience

Work History

Co-Owner

Travel Unrivaled
01.2019 - Current
  • Owner and operator of Travel Unrivaled, overseeing daily operations and strategic planning
  • Managed sales team, set goals, and generated repeat business through exceptional customer service.
  • Built and maintained client relationships, acting as liaison between customer service and sales teams.
  • Consulted with clients post-sale to resolve issues and provide ongoing support.
  • Established and streamlined business processes for efficient operations.
  • Mentored employees to enhance performance and foster professional growth.
  • Negotiated contracts with suppliers, reducing costs and improving product quality.
  • Networked with businesses and customers to expand sales opportunities.
  • Monitored trends and recommended product enhancements for company growth.

Travel Planner

Independent
07.2010 - Current
  • Applied product knowledge to assist clients and meet sales goals.
  • Assessed customer needs through open-ended questions, enhancing service quality.
  • Continuously improved sales abilities and stayed updated on product information.
  • Addressed customer inquiries on travel interests, budgets, and complex arrangements.
  • Built long-term client relationships through personalized consultations and travel planning.
  • Received positive reviews for exceptional travel planning and customer service.
  • Managed diverse customer service tasks, resolving issues efficiently and empathetically.
  • Escorted group travel in the U.S. and Europe, managing multi-stop flights and tours.
  • Specialized in luxury and adventure travel, providing tailored itineraries and expert advice.
  • Negotiated competitive rates with suppliers, achieving cost savings for clients.
  • Conducted in-depth research to offer accurate travel information and destination insights.
  • Arranged accommodations for various client needs, including special needs and executives.
  • Handled payments securely, maintaining professionalism and discretion.
  • Provided emergency support to travelers, ensuring quick resolution of issues abroad.
  • Developed a loyal clientele through attentive listening, research, and budget-sensitive planning.

Teacher

Liberty Public Schools
08.2000 - 05.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.

Travel Planner

Kansas City Missouri Public School District
01.2018 - 04.2018
  • Enhanced client satisfaction by creating tailored travel itineraries for various destinations.
  • Maintained detailed records of client preferences and special requests in order to personalize future travel plans effectively.
  • Streamlined booking processes for improved efficiency and reduced errors in reservations.
  • Collaborated with corporate accounts to plan successful business trips that met both budgetary constraints and employee needs.

Campus Activity Programming Assistant Director

Northwest Missouri State University
08.1995 - 05.1997
  • Maintained strict confidentiality of sensitive information for high-profile clients, ensuring secure document handling and adherence to company policies.
  • Enhanced team collaboration by facilitating regular communication, setting clear goals, and conducting performance evaluations.
  • Managed multiple projects simultaneously, prioritizing tasks based on urgency, resource availability, and alignment with organizational objectives.
  • Coordinated complex calendars and travel arrangements for high-profile executives, ensuring punctual attendance at key meetings.
  • Provided exceptional support during high-pressure situations, enabling executives to focus on critical business decisions without administrative distractions.
  • Assisted in planning and executing corporate events, contributing to a positive and cohesive company culture.

Education

Bachelor of Science - Education

Northwest Missouri State University
Maryville, MO

Master of Science - Educational Administration

Northwest Missouri State University
Maryville, MO

Skills

  • Goal-oriented and positive with a strong work ethic
  • People-oriented with exceptional communication and client relationship skills
  • Proficient in cash handling, reservations management, and travel bookings processes
  • Expertise in itinerary creation, travel arrangements, and customized travel packages for global destinations
  • Strong conflict resolution, time management, and multitasking abilities
  • Skilled in Microsoft Office, web software, and staying updated on industry trends
  • Experience in mentoring, training, and team collaboration
  • Knowledgeable in travel documentation, special needs travelers, and client amenities
  • Small business operations

Objective

I'm seeking a remote role where I can bring my passion and travel skills to a dynamic team, contributing meaningfully while enjoying the flexibility to balance work and life.

Accomplishments


  • Researched and booked new travel destinations for honeymooners which were so widely embraced that the agency was named #1 Honeymoon Travel Agency by Wed KC multiple years.
  • Represented exemplary customer service to achieve numerous recognitions over the span of 10+ years as best travel planner from community organizations (honeymoons, destination weddings, niche markets, family travel, business travel, etc.)
  • Has been the top booking agent at Magic Mouse Travel since 2022 due to exceptional service and customer relationship building skills.

Timeline

Co-Owner

Travel Unrivaled
01.2019 - Current

Travel Planner

Kansas City Missouri Public School District
01.2018 - 04.2018

Travel Planner

Independent
07.2010 - Current

Teacher

Liberty Public Schools
08.2000 - 05.2018

Campus Activity Programming Assistant Director

Northwest Missouri State University
08.1995 - 05.1997

Bachelor of Science - Education

Northwest Missouri State University

Master of Science - Educational Administration

Northwest Missouri State University

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Jill Davies