Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jill Degraffenried

Sandy,UT

Summary

Efficient Office Assistant with over 20+ years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Industrious administrative team member with proven organizational, time management and multitasking abilities in operational settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes. Polite and attentive customer support representative offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Back Office Associate

EBay Inc
07.2006 - Current
  • Proactively looking at eBay accounts for Fraud, dealing with Account Take Overs, High Risk Accounts, also Counterfeit Investigation
  • Helped Identify and asses high-level / malicious bidding to uncover 25,000 fraudulent eBay accounts over a prior period of 6 months, monitored activity trends, and provided effective filtering recommendations for implementation
  • Received recognition /cash bonus for outstanding departmental achievement, and was able to provide 60 team members, with 6 weeks of accounts, during a period of our departments, low volume activity
  • Proactively investigated accounts and listing for RISK mitigation ( counterfeit items, stolen credit card, stolen identity, account takeovers)
  • Identified new fraud trends and communicated criteria with the department
  • Shared best practices with teammates on a global scale to help create a streamlined experience
  • Resolved high risk escalations from leadership concerning fraudulent activity
  • Assisted new teammates with side by sides to further their fraud education and training
  • Reviewed appeals from sellers to regain their selling ability by completing risk assessments of documentation to verify identity, supplier information, inventory and business model
  • Managed selling limits to help mitigate risk.

Yard Planner

Matson Navigation
09.2004 - 06.2006
  • Coordinated where shipping containers would be placed both in the shipyard and on the ship.

Customer Service Representative

Manpower Temporary Services
02.2002 - 08.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Team Lead

Turbo Tax
01.2001 - 07.2001
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

High School Diploma -

Paradise Valley High School
Phoenix, AZ
1989

Skills

  • Project Management
  • Customer Service
  • Strategic Planning
  • Front Office Management
  • Clerical Support
  • Dedicated Team Player
  • Employee Training and Development
  • Strong Interpersonal Skills
  • Inventory Management
  • Excel Spreadsheets
  • Documentation and Reporting
  • Understands Grammar
  • Project Planning
  • Call Handling
  • Claims Appeal Procedures
  • Word Processing and Design
  • Resourceful
  • Technical Support
  • Professional and Mature
  • Strong Problem Solver
  • Data Entry
  • Self-Starter
  • Time Management
  • Social Media Knowledge

Certification

Food Handlers Permit.

Timeline

Back Office Associate

EBay Inc
07.2006 - Current

Yard Planner

Matson Navigation
09.2004 - 06.2006

Customer Service Representative

Manpower Temporary Services
02.2002 - 08.2004

Team Lead

Turbo Tax
01.2001 - 07.2001

High School Diploma -

Paradise Valley High School
Jill Degraffenried