Jill DeJanovich
Las Vegas
Summary
Proven leader in the transportation and customer service sectors, notably with Transportation Security Administration. Excels in enhancing passenger safety and satisfaction through expert security screening and empathetic communication. Achieved consistent business growth by applying strategic planning and customer service excellence. Skilled in threat management and de-escalation, demonstrating integrity and public safety awareness.
Overview
15
15
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
06.2023 - Current
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to safety and hazardous material handling
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Stayed current on evolving security protocols by participating in ongoing training programs regularly.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Small Business Owner
Flying High Creations
10.2017 - 06.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Passenger Service Supervisor
Delta Airlines Global Services
05.2010 - 10.2014
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to safety and hazardous material handling
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Stayed current on evolving security protocols by participating in ongoing training programs regularly.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Passenger Service Agent
Alaska Airlines
04.2015 - 10.2015
- Demonstrated empathy in handling difficult situations, fostering trust among passengers.
- Effectively managed escalations from dissatisfied passengers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of passengers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
Education
Associate Of Arts - Business Administration
Western International University
Tempe, AZSkills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security equipment operation
- Incident reporting
- Public safety awareness
- Threat management
- Passenger communication
- Security screening expertise
- Behavioral observations
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
06.2023 - Current
Small Business Owner
Flying High Creations
10.2017 - 06.2023
Passenger Service Agent
Alaska Airlines
04.2015 - 10.2015
Passenger Service Supervisor
Delta Airlines Global Services
05.2010 - 10.2014
Associate Of Arts - Business Administration
Western International University
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