Jill Dellert Herbert
Winfield,USA
Summary
Experienced optical professional with 25+ years of industry expertise seeking an A+ role with a growing organization that values innovative approaches to providing consultative and positive customer experiences. Accomplished optician, manager, and speaker in the optical industry known for collaborative teamwork, enthusiasm, dedication, and exceptional work ethic. Goal-oriented and innovative with strong leadership skills. Diligent optician with a proven history of engaging and caring for customers. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Valued team member with excellent task prioritization and organizational skills. Delivers exceptional service and assistance to customers as an experienced optician, helping select appropriate eyewear and adjusting glasses to meet client needs. Focused and driven with a strong attention to detail.
Overview
25
25
years of professional experience
3
3
Certification
Work History
Optician and Optical Manager
Vision With Style
01.2017 - Current
- As a hands-on Optician and Optical Manager, I combine my fashion background optical training to bring a high level of expertise to my clients
- My experience in analyzing personal color, style, fit, facial shapes and lifestyle needs help pinpoint the best eyewear options
- Also, working with practice owners and optical managers to empower their teams by giving them the 'Vision With Style' tools and knowledge to increase sales and the customer experience
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Territory Sales Manager
Hoya Vision Care
01.2015 - 01.2017
- Responsible for achieving sales objectives and growing sales volume
- Two time recipient of the Pacesetters award of sales achievement
- Excellent relationship building and customer loyalty through service excellence and technical superiority
- Instrumental in onboarding key accounts in Chicago and Indiana
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Established strong relationships with key clients, boosting customer retention rates.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
Brand Ambassador
Carl Zeiss Vision
01.2013 - 01.2015
- Partnering with Eye Care Professionals on the development of programs to elevate ECP success by driving profitable mix, promoting the Zeiss brand, in office training, DT&I (Dispensing Tools & Instruments) support
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Planned future sampling opportunities and special events.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
Certified Optician & Image Consultant
DuPage Eyecare
01.2010 - 01.2013
- Responsible for implementing lifestyle dispensing to increase profits and patient experience
- Seamlessly integrated Compulink EHR into the practice
- Improved recall system and developed preappoint system
- Re-merchandised optical to sell eyewear that enhances vision and appearance
- Provided exceptional customer service, addressing any concerns or issues promptly and professionally while maintaining client trust.
- Educated clients about lens options and coatings, helping them make informed decisions about their eyewear purchases.
- Coordinated promotional events such as trunk shows, effectively showcasing new product lines while driving sales and community engagement.
- Performed accurate eye measurements to ensure proper fitting of eyewear, increasing customer comfort and reducing returns.
- Managed inventory of optical products, ensuring that popular items were always in stock and available for customers.
- Developed marketing initiatives aimed at attracting potential customers from nearby businesses and community organizations, leading to increased clientele base growth over time.
- Initiated training sessions on new technology advancements within the optical field, ensuring staff stayed up-to-date on industry trends.
- Consistently met or exceeded monthly sales targets through proactive client outreach and followups.
- Regularly attended industry conferences and workshops to stay current on trends, technologies, and best practices in the field of opticianry.
- Mentored junior staff members on industry best practices, resulting in a knowledgeable and cohesive team environment.
- Collaborated with insurance providers to streamline claim processing, reducing paperwork for clients and ensuring timely reimbursements.
- Assisted clients in selecting the best eyewear for their needs, contributing to increased sales and repeat business.
Principle Optical and Marketing Consultant
Larson Eye Center & Vision Care Associates
01.2007 - 01.2010
- A proven ability to enhance and expand sales volumes to record profitability
- Planned and implemented successful trunk shows increasing revenue on an average of $10,000
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Provided expert guidance on branding strategy to establish consistent messaging across all platforms and touchpoints.
Education
B.S. - Fashion Merchandising
Illinois State University
Normal, ILSkills
- Customer Service
- Insurance Verification
- Optical Measurements
- Computer Skills
- Repairing Glasses
- Optical dispensing
- Insurance Billing
- Adjusting Eyewear
- Progressive Lenses Expertise
- Frame Selection
- Student Optician Training Supervision
- Product Upselling
- Optical Display Arrangements
Accomplishments
- Board Certified Optician, ABOC
- ABOC Approved Technical Speaker Level I and II
- Certified, Association of Image Consultants International, CIP
- VP Marketing & Communications AICI Chicago Chapter
- Today's Chicago Women Top 100 Women Making a Difference
- AICI Chicago Metro Chapter Member of the Year
- Marketing consultant for ophthalmology and optometrist practices
- Proficient in edging, mounting and drilling lenses using AIT equipment
- Proficient in Salesforce, Cognos, Concur and Expensables
- Proficient in all Microsoft Applications
- Experienced with Revolution, Compulink, Maxim Eyes, Eyefinity, Officemate
References
Available upon request
Community Service
- Director of Gather The Children Ministry
- Lions Club
- Girl Scouts
- Horizon Hospice
- Gilda's Club Chicago
Certification
- Certified Optician, The American Board of Opticianry
- Certified Image Consultant, The Association of Image Consultants International
- Certified Personal Color Analyst, Sci\Art Global
Timeline
Optician and Optical Manager
Vision With Style
01.2017 - Current
Territory Sales Manager
Hoya Vision Care
01.2015 - 01.2017
Brand Ambassador
Carl Zeiss Vision
01.2013 - 01.2015
Certified Optician & Image Consultant
DuPage Eyecare
01.2010 - 01.2013
Principle Optical and Marketing Consultant
Larson Eye Center & Vision Care Associates
01.2007 - 01.2010
- Certified Optician, The American Board of Opticianry
- Certified Image Consultant, The Association of Image Consultants International
- Certified Personal Color Analyst, Sci\Art Global
B.S. - Fashion Merchandising
Illinois State University
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