Jill DePadua
Milford,PA
Summary
Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
17
17
years of professional experience
Work History
Front End Supervisor
Giant Food Stores
09.2022 - Current
- Researched issues to obtain appropriate answers to customer inquiries.
- Promoted business' development by building and maintaining relationships with new clients.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Maintained transaction security by verifying payment cards against identification.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Assistant Front End Manager
Weis
10.2020 - 09.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained team members in successful strategies to meet operational and sales targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Created employee schedules to align coverage with forecasted demands.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Maintained transaction security by verifying payment cards against identification.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Front End Supervisor
Price Chopper
04.2006 - 07.2020
- Researched issues to obtain appropriate answers to customer inquiries.
- Promoted business' development by building and maintaining relationships with new clients.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Maintained transaction security by verifying payment cards against identification.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created employee schedules to align coverage with forecasted demands.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
High Point Regional High School
Sussex, NJ06.1985
Skills
- Maintaining Clean Work Areas
- Regulatory and Legal Compliance
- Cash Register Operation
- Superior Work Ethic
- Goals and Performance
- Handling Complaints
- Team Supervision
- Recruitment and Training
- Shift Checklists
- Staff Management
- Reporting and Performance Analysis
- Accurate Money Handling
- Staff Coaching and Training
- Scheduling and Time-Tracking
- Adaptable to Changing Demands
- Retail Security
- Customer Service Process Improvement
- Refunds Exchanges and Adjustments
- Time Management
- Delegation and Supervision
- Health and Safety Procedures
- Departmental Procedures
- Sales Coaching
- Systems Assessment and Improvement
- Remediation Services
- Develop Policies
- Fraud Prevention
- Merchandise Promotion and Display
- Cash Handling
- Workflow Management
- Refund Processing
- Product and Service Sales
- Staff Supervision
- Records Organization
- Administrative Skills
- Order Management
- Motivational Leadership
- Cash Handling and Reconciliation
- Retail Industry Experience
- Computer Proficiency
- Front-End Support
- Calendar and Scheduling Software
- Problem-Solving Skills
- Hospitality Service
- Mentoring
- Listening Skills
Accomplishments
Employee of the Month in 2020
Timeline
Front End Supervisor
Giant Food Stores
09.2022 - Current
Assistant Front End Manager
Weis
10.2020 - 09.2022
Front End Supervisor
Price Chopper
04.2006 - 07.2020
High School Diploma -
High Point Regional High School
Similar Profiles
Joseph Huggins IIIJoseph Huggins III
Produce Clerk at Giant Food StoresProduce Clerk at Giant Food Stores
Maxim FullerMaxim Fuller
Deli Clerk at Giant Food StoresDeli Clerk at Giant Food Stores
Danae GrahamDanae Graham
Customer Service Representative Supervisor at Giant Food StoresCustomer Service Representative Supervisor at Giant Food Stores
Anthony AlesiAnthony Alesi
PFS Facilitator/Backup Lead at Giant Food StoresPFS Facilitator/Backup Lead at Giant Food Stores
Karen PiconeKaren Picone
Accounting Manager at United States Box Corp.Accounting Manager at United States Box Corp.